Job description
About VenueScanner
We are becoming #1 destination for discovering and booking space globally. So far we’ve achieved curating the largest selection of venues across the UK (25k churches, pubs, museums, restaurants, galleries, hotels, schools and more). We make it easy to find and book amazing spaces for every type of event. We give independent venues a platform to market themselves.|
About the team
Stand Together | Lead by Example | Make it Happen Today | Winning Mindset | Customer First | Embrace the Journey
We chose the above values as a team to define the type of business we want to work in and how we like to work with each other. They are rooted in everything we do and guide us in our day-to-day activity.
Stand together: We support each other in everything we do and work together to solve our problems. We go beyond our remit to succeed as a team and help our colleagues. We are open, respectful and candid with each other.
Lead by example: We’re not afraid to get our hands dirty! We aim to continuously educate, train and improve ourselves; we inspire each other and are inspiring the industry. We are always accountable and take responsibility for the success of the business. First and foremost, the customer always comes first.
Make it happen today: We turn up, engage and achieve as a team. We deliver at pace and take calculated risks. We push for today rather than put off to tomorrow and analyse, iterate and improve for our customers.
Bring a winning mindset: We’re resourceful and never give up. We’re bold and daring and aren’t comfortable being comfortable. We approach our work and our problems positively - our problems help us learn!
Customer first: We're real people who care about their customers. We are passionate about creating a positive and seamless experience by offering products our customers love while delivering exceptional service. We will always make time for our customers whether that be over the phone or face-to-face.
Embrace the journey: We are excited not just by where we are going, but by the stage we’re at. We celebrate each small win along the way. We see failures as necessary learnings that drive improvement. Each day we work hard and enjoy ourselves.
Job requirements
What you'll be doing
We are looking for a customer obsessed Senior Account Manager who has experience working for corporate clients within the events/hospitality industry.
You will be working with existing and new corporate customers, taking on client briefs, researching and contacting the best venues to find out their availability and pricing and negotiating the best rates for our clients. You will be doing this both in the UK and internationally.
You will be supporting the VenueScanner corporate customers on a wide range of events from Conferences and Team Away Days, to Summer and Christmas Parties. You will not only help to source the perfect venue but you will also advise on additional suppliers that will help bring their events to life.
Responsibilities
As part of the Corporate Accounts team you will be liaising daily with our corporate clients to understand their event requirements
You will proactively generate opportunity through customer retention and account growth
You will also proactively generate new business opportunities by building and maintaining a sales pipeline, leveraging networking, industry research, and targeted outreach
Develop and implement lead generation initiatives to expand your book of business.
You will manage a pipeline of events from qualifying the brief to sourcing options, building proposals, organising site visits and helping with contract negotiations through to booking
You will source venues for customer events by sending and managing venue recommendations via the VenueScanner platform and sourcing off platform where needed
You will assist your customers with additional event requirements through our supplier partnerships in F&B, entertainment, team activities and more
You will be responsible for managing business relationships in order to drive repeat business and assist in their whole calendar of events
You will be looking for ways to optimise processes to improve performance and feedback to the wider team on product enhancements and improvements requested by corporate customers
Who you are
A passion for events either with venuefinding experience or having worked in the events industry planning corporate events for 4+ years (events based degree a plus)
Love recommending venues and have a good knowledge of venues across London and the UK
Self motivated, proactive and not afraid to roll up your sleeves and get stuck in
Excellent communication skills and confident telephone manner
Passionate about building relationships and working in a team
Fast and efficient, you love being organised and delivering at pace
Excellent presentation building skills and able to pull together proposals with a strong attention to detail
You enjoy having consultative conversations to identify opportunities for growth within your customer base
VenueScanner Perks
Hybrid Working: We have a flexible work policy where you can work from home two days a week
Work From Anywhere August: We cancel all in person meetings so you can work from wherever you like in August
Stock options: We give exceptional employees the opportunity to buy shares in VenueScanner
Socials: We like to bring everyone together for team lunches, drinks, and team away trips
Learning and training: We’ll contribute towards books, training courses and conferences
Venue perks: Special invites to new venue openings and venue perks
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StudySmarter Expert Advice🤫
We think this is how you could land Senior Account Manager - Corporate in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like VenueScanner. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to VenueScanner
Don't be shy about reaching out to VenueScanner directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about VenueScanner and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at VenueScanner
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
