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- Tasks: Provide advanced technical support and maintain service stability across critical systems.
- Company: Join a dynamic team in a leading tech company based in London.
- Benefits: Competitive salary, potential overtime, and opportunities for professional growth.
- Other info: Collaborative environment with opportunities for career advancement.
- Why this job: Make a real impact by ensuring high service availability and user satisfaction.
- Qualifications: Experience in IT support and strong troubleshooting skills are essential.
The predicted salary is between 45000 - 48000 £ per year.
The Service Assurance Analyst is responsible for providing advanced technical support and maintaining service stability across business-critical systems. The role ensures incidents and service requests are resolved efficiently while maintaining high levels of service availability and end-user satisfaction.
The role involves diagnosing complex issues, supporting infrastructure and applications, contributing to root cause analysis, and ensuring services meet agreed service levels and operational standards.
Key Responsibilities:- Incident & Problem Management
- Act as the primary owner of incidents and service requests from initiation to resolution.
- Diagnose and resolve complex technical issues across applications, systems, and infrastructure.
- Perform root cause analysis for recurring incidents and contribute to problem management processes.
- Ensure incidents are managed in accordance with best practices and defined service levels.
- Service Assurance & Monitoring
- Monitor the health and availability of critical systems and services.
- Investigate service alerts and proactively resolve potential issues before impacting users.
- Maintain service performance and ensure systems meet availability targets.
- Technical Support
- Provide technical support for hosted and on-premises Windows environments.
- Cloud-based productivity suites.
- Identity and access management platforms.
- Mobile device management solutions.
- Automation and process platforms.
- Business process management systems.
- Network connectivity issues.
- Line-of-business applications.
- Endpoint and device management.
- Infrastructure components including servers, storage, networking, and security systems.
- Collaboration & Escalation
- Collaborate with internal teams and third-party service providers to investigate and resolve complex issues.
- Escalate incidents to senior engineers where necessary while maintaining ownership and communication.
- Participate in major incident management processes.
- Service Improvement
- Identify opportunities to improve system reliability and service delivery.
- Create and maintain knowledge base articles, technical documentation, and asset registers.
- Assist with system upgrades, patches, and maintenance activities.
- User & Stakeholder Communication
- Provide clear updates to users and stakeholders regarding incident progress.
- Deliver a high standard of customer service when supporting users.
- Essential
- Experience providing first- and second-line IT support or service desk functions.
- Strong troubleshooting and diagnostic skills.
- Experience with IT service management tools.
- Knowledge of IT service management frameworks (e.g., incident, problem, and change processes).
- Highly Desirable
- Experience working in regulated environments.
- Experience supporting cloud-hosted and virtual desktop environments.
- On-premises server and desktop environments.
- Directory and identity management systems.
- Mobile device management solutions.
- Cloud-based productivity platforms.
- Networking fundamentals (e.g., DNS, DHCP, TCP/IP).
- Ability to manage multiple incidents and priorities.
- Strong analytical and problem-solving skills.
- Excellent communication skills.
- Service-focused mindset.
- Ability to work under pressure.
- Team-oriented with strong collaboration skills.
- Qualification in IT, Computer Science, or a related field (desirable).
- Foundation-level IT service management certification (preferred).
- Relevant technical certifications (e.g., vendor or industry-recognised).
- Overtime may be required as needed.
- Occasional out-of-hours work, including weekends or public holidays, may be required.
- Occasional travel to other office locations may be required.
Technical Service Assurance Analyst in London employer: Venturi
Contact Detail:
Venturi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Assurance Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common technical questions related to service assurance. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've diagnosed and resolved complex issues in the past. This will demonstrate your ability to handle the challenges of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Service Assurance Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Service Assurance Analyst role. Highlight your experience with IT support, troubleshooting skills, and any relevant certifications. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about service assurance and how your skills can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've diagnosed and resolved complex technical issues in the past. We’re all about those analytical skills, so let us know how you tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Venturi
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around the systems and tools mentioned in the job description. Be ready to discuss your experience with cloud-based productivity suites, identity management platforms, and troubleshooting complex issues.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Communicate Clearly and Confidently
Since this role involves a lot of user communication, practice explaining technical concepts in simple terms. Be prepared to demonstrate your customer service mindset and how you keep users informed during incidents.
✨Demonstrate Your Team Spirit
Collaboration is key in this role, so think of examples where you've worked effectively with others to resolve issues. Highlight your ability to escalate when necessary while maintaining ownership of incidents.