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- Tasks: Provide advanced technical support and ensure stability of critical IT services.
- Company: Dynamic tech company based in London with a focus on innovation.
- Benefits: Competitive salary, annual bonus, private health insurance, and fantastic pension scheme.
- Other info: Enjoy travel opportunities and ongoing professional development.
- Why this job: Join a team that values your skills and offers real career progression.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 43000 - 45000 £ per year.
Location: London - Office-based
Hours: Standard business hours – 9am to 5pm (Mon–Fri)
Salary: £43,000 – £45,000 plus excellent benefits
Overview
Responsible for providing advanced technical support and ensuring stability of critical IT services for a mid-sized, multi-region user base. Focus on resolving incidents efficiently, maintaining system availability, and supporting business operations.
Key Responsibilities
- Incident & Problem Management
- Own incidents and service requests through to resolution
- Troubleshoot complex technical issues across systems and applications
- Conduct root cause analysis and follow best practice processes
- Service Monitoring & Assurance
- Monitor system performance and availability
- Respond to alerts and proactively prevent issues
- Technical Support
- Support Windows environments (cloud and on-premises)
- Work with Azure Entra, Intune and Defender
- Administer enterprise productivity and identity platforms
- Manage device, network, and application support issues
- Assist with infrastructure including servers, storage, and security
- Collaboration & Escalation
- Work with internal teams and third-party providers
- Escalate where needed while retaining ownership
- Support major incident processes
- Service Improvement
- Identify reliability and performance improvements
- Maintain documentation and knowledge base
- Support upgrades and maintenance
- Communication
- Provide clear updates to users and stakeholders
- Deliver high-quality customer service
Skills & Experience
Essential:
- Experience in IT support/service desk roles
- Strong troubleshooting skills
- Confident using Azure, Entra and Intune
- Familiarity with ITSM tools
- Understanding of IT service management processes
Desirable:
- Experience in regulated environments
- Knowledge of cloud platforms, directory services, device management, and networking fundamentals
Attributes
- Analytical and problem-solving mindset
- Strong communication skills
- Ability to manage multiple priorities under pressure
- Team-oriented and service-focused
Qualifications
- Relevant IT qualification (desirable)
- IT service management certification (preferred)
- Technical certifications (advantageous)
This organisation offers:
- Competitive salary
- Annual bonus
- Fantastic pension scheme
- Private health insurance
- Ongoing professional development and progression opportunities
- Travel opportunities
Service Assurance Analyst in London employer: Venturi
Contact Detail:
Venturi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Assurance Analyst in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT support and service management. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Show off your skills! If you’ve worked on relevant projects or have experience with Azure, Intune, or ITSM tools, be ready to discuss them in detail. Real-life examples can make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Assurance Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Assurance Analyst role. Highlight your experience in IT support and any relevant technical skills, especially with Azure, Entra, and Intune. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to showcase your analytical mindset and troubleshooting abilities. Share specific examples of how you've resolved complex issues in the past. We’re all about finding solutions here at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Venturi
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Azure, Entra, and Intune. Be ready to discuss specific troubleshooting scenarios you've faced in the past and how you resolved them. This will show that you’re not just familiar with the tools but can also use them effectively.
✨Master Incident Management
Since the role involves incident and problem management, prepare to talk about your experience in handling incidents. Think of examples where you took ownership of an issue from start to finish, and be ready to explain your thought process during root cause analysis.
✨Showcase Your Communication Skills
As a Service Assurance Analyst, clear communication is key. Practice explaining complex technical issues in simple terms. You might be asked to role-play a scenario where you need to update a user or stakeholder, so be prepared to demonstrate your customer service skills.
✨Be Ready for Scenario-Based Questions
Expect questions that put you in real-life situations, like how you would handle a major incident or a system outage. Think through your approach to prioritising tasks under pressure and how you would collaborate with internal teams and third-party providers to resolve issues efficiently.