At a Glance
- Tasks: Support and enhance HR systems, focusing on Workday and related SaaS platforms.
- Company: Global professional services organisation with a collaborative culture.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Hybrid working model with excellent career development opportunities.
- Why this job: Join a dynamic team and make a real impact on HR technology.
- Qualifications: Experience with Workday HCM and strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
A global professional services organisation is seeking an Application Support Engineer to support and enhance its HR systems environment, with a primary focus on Workday and related SaaS platforms. The role involves maintaining system performance, resolving issues, supporting users, and contributing to continuous improvement initiatives across enterprise applications.
Key Responsibilities
- Application Support
- Provide 1st–3rd line support for Workday and other business applications
- Troubleshoot system, configuration, and integration issues
- Manage incidents, service requests, and system monitoring activities
- Perform root cause analysis and coordinate with vendors or technical teams where required
- Support application performance optimisation and service continuity
- User & Operational Support
- Manage user access, permissions, and onboarding activities
- Support end users with queries and best-practice guidance
- Conduct access and security audits
- Provide operational support during key business periods
- System Maintenance & Releases
- Assist with upgrades, patches, testing, and release management
- Coordinate user acceptance testing (UAT)
- Maintain awareness of platform updates and roadmap changes
- Documentation & Reporting
- Maintain support documentation and knowledge base articles
- Support reporting, dashboards, and data validation activities
- Assist with integration monitoring and data quality checks
- Continuous Improvement & Governance
- Identify recurring issues and recommend process or system improvements
- Support automation and workflow enhancement initiatives
- Ensure compliance with IT governance, security, and change management processes
- Participate in audit and compliance activities
- Stakeholder Management
- Act as a liaison between business users, technical teams, and third-party vendors
- Provide regular updates on incidents, changes, and support activities
Required Skills & Experience
- Experience supporting Workday HCM environments
- Strong understanding of Workday configuration, security, and data management
- Experience supporting SaaS applications and integrations
- Familiarity with ITSM/ticketing tools and ITIL processes
- Strong communication and stakeholder management skills
- Ability to work collaboratively across technical and business teams
Desirable
- Additional Workday certifications or modules
- Degree in IT, Computer Science, or related experience
Working Pattern
- Hybrid working model with 2–3 office days per week
- Occasional travel may be required
Benefits
- Competitive salary and benefits package
- Flexible and collaborative working environment
- Opportunities for professional growth and development
Application Support Engineer – Workday in Leeds employer: Venturi
Join a global professional services organisation in Leeds as an Application Support Engineer, where you will thrive in a flexible and collaborative working environment. With a competitive salary and a strong focus on professional growth, this role offers the chance to enhance your skills while supporting critical HR systems like Workday. Enjoy the benefits of a hybrid working model, opportunities for continuous improvement, and a culture that values teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer – Workday in Leeds
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Application Support Engineer role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to Workday and SaaS applications. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format and types of questions you might face.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss specific examples where you’ve troubleshot issues or improved processes. We want to see how you think on your feet and handle real-world challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Application Support Engineer – Workday in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Engineer role. Highlight your experience with Workday and any relevant SaaS platforms. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We’re keen on seeing your troubleshooting skills in action, especially with Workday and other applications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Venturi
✨Know Your Workday Inside Out
Make sure you brush up on your Workday knowledge before the interview. Familiarise yourself with its features, configuration, and common issues. Being able to discuss specific scenarios where you've resolved Workday-related problems will show your expertise.
✨Showcase Your Troubleshooting Skills
Prepare to discuss your approach to troubleshooting. Think of examples where you've successfully managed incidents or resolved complex issues. Highlight your ability to perform root cause analysis and how you coordinate with technical teams or vendors.
✨Demonstrate User Support Experience
Be ready to talk about your experience in supporting end users. Share examples of how you've managed user access, conducted audits, or provided best-practice guidance. This will illustrate your capability to enhance user experience and operational support.
✨Highlight Continuous Improvement Initiatives
Think of instances where you've identified recurring issues and suggested improvements. Discuss any automation or workflow enhancements you've been involved in. This shows that you're proactive and committed to optimising processes within the organisation.
