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For Companies At a Glance
- Tasks: Provide hands-on IT support and solve tech issues for local and global teams.
- Company: Join a dynamic financial firm with a focus on innovation and teamwork.
- Benefits: Up to £38k salary, 10% profit sharing, and hybrid work model.
- Other info: Exciting opportunities for growth and involvement in IT projects.
- Why this job: Make a real impact by enhancing tech support in a fast-paced environment.
- Qualifications: Customer-focused attitude and problem-solving skills in IT support.
The predicted salary is between 38000 - 38000 £ per year.
Location - Hybrid (2-3 days in Central London)
Salary - Up to £38k (+10% profit sharing)
About the Role
We are seeking a proactive and customer-focused IT Support Engineer to join a growing IT team for our client in the financial space. This role is ideal for someone who thrives in a hands-on environment, enjoys problem-solving, and is passionate about delivering high-quality technical support across both local and global teams. You will play a key role in supporting our client's London office while also contributing to wider group IT operations, ensuring consistent and efficient service delivery across the organisation.
Key Responsibilities:
- Local Office Support
- Provide hands-on support for desktops, laptops, mobile devices, peripherals, and office infrastructure
- Support meeting room technology, including video conferencing and AV systems
- Act as the first escalation point for local hardware, software, and network issues
- Manage onboarding/offboarding (device setup, accounts, access)
- Maintain office IT equipment, including printers, Wi-Fi, and telephony
- Deliver remote support across regions using service desk and remote tools
- Contribute to IT projects such as upgrades, rollouts, and security initiatives
- Support Microsoft 365 platforms and assist with standardising IT processes
- Assist with patching, endpoint security, and compliance activities
IT Support Engineer employer: Venturi
Contact Detail:
Venturi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in financial services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've solved tech problems in the past. It’s all about demonstrating your hands-on experience.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After any interaction, whether it’s an interview or a casual chat, drop a quick thank-you email. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly helps us see your application faster. Plus, it’s a great way to show you’re genuinely interested in joining our team.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight relevant experience and skills that match the job description, like your hands-on support abilities and problem-solving skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your previous experiences make you a great fit for this role. Don’t forget to mention your enthusiasm for delivering high-quality technical support.
Showcase Your Technical Skills: In your application, be sure to showcase your technical skills, especially with Microsoft 365 and any experience with AV systems or remote support tools. We love seeing candidates who are proactive and have a solid understanding of the tech we use!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Venturi
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around desktop and laptop support, as well as mobile devices. Be ready to discuss your experience with troubleshooting hardware and software issues, and don’t forget to mention any specific tools or systems you've used.
✨Showcase Your Problem-Solving Skills
Prepare some examples of how you've tackled tricky IT problems in the past. Think about situations where you had to think on your feet or come up with creative solutions. This will demonstrate your proactive approach and ability to thrive in a hands-on environment.
✨Understand the Company Culture
Research the company’s values and culture, especially since they operate in the financial space. Tailor your responses to show how your customer-focused attitude aligns with their mission. This will help you stand out as someone who fits well within their team.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life scenarios, like handling a network issue during a meeting. Practice articulating your thought process and the steps you would take to resolve the issue. This shows your ability to deliver high-quality support under pressure.