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For Companies At a Glance
- Tasks: Provide advanced technical support and ensure stability of critical IT services.
- Company: Dynamic mid-sized company based in London with a focus on innovation.
- Benefits: Competitive salary, annual bonus, private health insurance, and fantastic pension scheme.
- Why this job: Join a team that values your skills and offers real career progression.
- Qualifications: Experience in IT support, strong troubleshooting skills, and familiarity with Azure.
- Other info: Exciting opportunities for travel and ongoing professional development.
The predicted salary is between 43000 - 45000 £ per year.
Location: London - Office-based
Hours: Standard business hours – 9am to 5pm (Mon–Fri)
Salary: £43,000 – £45,000 plus excellent benefits
Overview
Responsible for providing advanced technical support and ensuring stability of critical IT services for a mid-sized, multi-region user base. Focus on resolving incidents efficiently, maintaining system availability, and supporting business operations.
Key Responsibilities
- Incident & Problem Management
- Own incidents and service requests through to resolution
- Troubleshoot complex technical issues across systems and applications
- Conduct root cause analysis and follow best practice processes
- Service Monitoring & Assurance
- Monitor system performance and availability
- Respond to alerts and proactively prevent issues
- Technical Support
- Support Windows environments (cloud and on-premises)
- Work with Azure Entra, Intune and Defender
- Administer enterprise productivity and identity platforms
- Manage device, network, and application support issues
- Assist with infrastructure including servers, storage, and security
- Collaboration & Escalation
- Work with internal teams and third-party providers
- Escalate where needed while retaining ownership
- Support major incident processes
- Service Improvement
- Identify reliability and performance improvements
- Maintain documentation and knowledge base
- Support upgrades and maintenance
- Communication
- Provide clear updates to users and stakeholders
- Deliver high-quality customer service
Skills & Experience
Essential:
- Experience in IT support/service desk roles
- Strong troubleshooting skills
- Confident using Azure, Entra and Intune
- Familiarity with ITSM tools
- Understanding of IT service management processes
Desirable:
- Experience in regulated environments
- Knowledge of cloud platforms, directory services, device management, and networking fundamentals
Attributes
- Analytical and problem-solving mindset
- Strong communication skills
- Ability to manage multiple priorities under pressure
- Team-oriented and service-focused
Qualifications
- Relevant IT qualification (desirable)
- IT service management certification (preferred)
- Technical certifications (advantageous)
This organisation offers:
- Competitive salary
- Annual bonus
- Fantastic pension scheme
- Private health insurance
- Ongoing professional development and progression opportunities
- Travel opportunities
Service Assurance Analyst in City of London employer: Venturi
Contact Detail:
Venturi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Assurance Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to service assurance. We recommend role-playing with a friend or using online resources to sharpen your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a project that highlights your troubleshooting abilities and technical knowledge. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Assurance Analyst in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Assurance Analyst role. Highlight your experience in IT support and any relevant technical skills, especially with Azure, Entra, and Intune. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team. Keep it concise but engaging – we love a good story that showcases your problem-solving abilities.
Show Off Your Troubleshooting Skills: In your application, don’t forget to mention specific examples of how you've tackled complex technical issues in the past. We’re all about efficiency and stability, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Venturi
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Azure, Entra, and Intune. Be ready to discuss specific troubleshooting scenarios you've faced in the past and how you resolved them.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex incidents you've managed. Highlight your analytical mindset and how you conducted root cause analysis to prevent future issues. This will demonstrate your ability to own incidents and drive them to resolution.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. During the interview, focus on providing clear updates and maintaining a customer service-oriented approach. This is crucial for keeping users and stakeholders informed.
✨Be Ready to Collaborate
Expect questions about teamwork and collaboration with internal teams and third-party providers. Share experiences where you escalated issues while retaining ownership, showcasing your team-oriented and service-focused attitude.