Business Systems Analyst | Salesforce | Business Applications

Are you someone who enjoys working at the intersection of technology and the business?

Do you enjoy improving processes, supporting business users and becoming the go-to person for business-critical systems?

We're partnering with a leading global professional services organisation that's investing heavily in its Business Systems team. As the business continues to grow, they're looking for someone to play a key role in supporting their project management and business applications landscape.

This is an excellent opportunity for someone who enjoys working closely with stakeholders, solving operational challenges and helping teams get the most from technology.

The Role

This is not a traditional IT Support or Infrastructure position.

Instead, you'll become a trusted Business Systems Specialist, partnering with internal stakeholders to ensure projects are configured correctly, users are supported effectively and business processes continue to improve.

Initially, the role will focus on systems administration, user support and onboarding. As you develop, you'll gain greater exposure to process improvement, reporting and commercial operations.

What You'll Be Doing

• Supporting internal users with day-to-day business systems queries
• Setting up users, projects and system configurations
• Working closely with project teams to ensure engagements are configured correctly
• Delivering user training and creating easy-to-follow documentation
• Identifying opportunities to improve processes and increase system adoption
• Supporting Salesforce and an enterprise Professional Services Automation (PSA) platform
• Producing reports and maintaining high-quality system data
• Building strong relationships with stakeholders across Finance, Operations and the wider business

What We're Looking For

You'll likely come from a background such as:

• Business Systems Analyst
• Business Applications Analyst
• CRM Administrator
• Revenue Operations Analyst
• Internal Systems Administrator

You'll ideally have experience:

• Supporting business applications rather than infrastructure
• Working closely with internal stakeholders
• User onboarding and training
• Process improvement
• System administration and configuration
• Salesforce or another CRM, ERP or PSA platform
• Reporting, dashboards and data quality

Why Apply?

• Join a growing global organisation investing heavily in technology and operations.
• Work closely with senior stakeholders across the business.
• Develop into a commercially focused Business Systems specialist.
• Gain exposure to business transformation and process improvement.
• Clear long-term progression and ongoing development.
• Hybrid working with a collaborative, supportive culture.