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For Companies At a Glance
- Tasks: Provide hands-on IT support and solve tech issues for local and global teams.
- Company: Join a growing IT team in a dynamic financial environment.
- Benefits: Up to £38k salary, profit sharing, and professional development opportunities.
- Other info: Collaborative culture with excellent career progression and training opportunities.
- Why this job: Make a real impact while working with cutting-edge technology and diverse projects.
- Qualifications: Experience with Windows, macOS, and Microsoft 365; strong problem-solving skills.
The predicted salary is between 38000 - 38000 £ per year.
Location - Hybrid (2-3 days in Central London)
Salary - Up to £38k (+10% profit sharing)
About the Role
We are seeking a proactive and customer-focused IT Support Engineer to join a growing IT team for our client in the financial space. This role is ideal for someone who thrives in a hands-on environment, enjoys problem-solving, and is passionate about delivering high-quality technical support across both local and global teams. You will play a key role in supporting our client's London office while also contributing to wider group IT operations, ensuring consistent and efficient service delivery across the organisation.
Key Responsibilities:
- Local Office Support
- Provide hands-on support for desktops, laptops, mobile devices, peripherals, and office infrastructure
- Support meeting room technology, including video conferencing and AV systems
- Act as the first escalation point for local hardware, software, and network issues
- Manage onboarding/offboarding (device setup, accounts, access)
- Maintain office IT equipment, including printers, Wi-Fi, and telephony
- Group / Cross-Divisional Support
- Deliver remote support across regions using service desk and remote tools
- Contribute to IT projects such as upgrades, rollouts, and security initiatives
- Support Microsoft 365 platforms and assist with standardising IT processes
- Assist with patching, endpoint security, and compliance activities
- Service Delivery & Improvement
- Manage and resolve tickets via the ITSM system in line with SLAs
- Escalate complex issues where required
- Maintain documentation and contribute to process improvements
- Collaboration & Communication
- Work with wider IT teams to deliver consistent support
- Communicate effectively with users at all levels
- Support and mentor junior engineers and provide occasional user training
Your Profile:
- Strong knowledge of Windows 10/11, macOS, and Microsoft 365 administration
- Experience with Azure AD / Microsoft Entra (user management, groups, permissions, MFA)
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting)
- Hands-on experience supporting end-user devices (laptops, desktops, mobile devices, printers, AV equipment)
- CompTIA A+ certification or ITIL Foundation would be beneficial
What We Offer
- Opportunity to work in a collaborative and supportive IT environment with a strong emphasis on career progression
- Exposure to a wide range of technologies and projects
- Professional development and training opportunities
- Competitive salary and benefits package - Including profit sharing
If you're interested, please apply using the link.
IT Support Engineer in Bradford employer: Venturi
Contact Detail:
Venturi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your problem-solving skills. Be ready to showcase your hands-on experience with devices and software, as well as your ability to communicate effectively with users.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to submit your application. Plus, it shows you’re genuinely interested in joining our team and helps us keep track of your application.
We think you need these skills to ace IT Support Engineer in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight your hands-on support experience and any relevant certifications like CompTIA A+ or ITIL Foundation.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for problem-solving and customer support. Mention specific examples of how you've delivered high-quality technical support in previous roles.
Showcase Your Technical Skills: Don’t forget to list your technical skills clearly, especially your knowledge of Windows 10/11, macOS, and Microsoft 365. This is crucial for us to see how you can contribute to our team right away.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Venturi
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, macOS, and Microsoft 365. Be ready to discuss your hands-on experience with end-user devices and any troubleshooting you've done. The more specific examples you can provide, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share real-life scenarios where you've successfully resolved IT issues. Think about times when you had to act quickly or creatively to solve a problem, especially in a customer-facing role. This will demonstrate your proactive approach and ability to thrive under pressure.
✨Familiarise Yourself with the Company
Research the company’s IT operations and their approach to service delivery. Understanding their culture and how they support their teams will help you tailor your answers and show that you're genuinely interested in contributing to their success.
✨Practice Your Communication Skills
Since this role involves communicating with users at all levels, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so being clear and approachable is key!