At a Glance
- Tasks: Support and enhance HR systems, focusing on Workday and related SaaS platforms.
- Company: Global professional services organisation with a collaborative culture.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Hybrid working model with excellent career development opportunities.
- Why this job: Join a dynamic team and make a real impact on HR technology.
- Qualifications: Experience with Workday HCM and strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
A global professional services organisation is seeking an Application Support Engineer to support and enhance its HR systems environment, with a primary focus on Workday and related SaaS platforms. The role involves maintaining system performance, resolving issues, supporting users, and contributing to continuous improvement initiatives across enterprise applications.
Key Responsibilities
- Provide 1st–3rd line support for Workday and other business applications
- Troubleshoot system, configuration, and integration issues
- Manage incidents, service requests, and system monitoring activities
- Perform root cause analysis and coordinate with vendors or technical teams where required
- Support application performance optimisation and service continuity
User & Operational Support
- Manage user access, permissions, and onboarding activities
- Support end users with queries and best-practice guidance
- Conduct access and security audits
- Provide operational support during key business periods
System Maintenance & Releases
- Assist with upgrades, patches, testing, and release management
- Coordinate user acceptance testing (UAT)
- Maintain awareness of platform updates and roadmap changes
Documentation & Reporting
- Maintain support documentation and knowledge base articles
- Support reporting, dashboards, and data validation activities
- Assist with integration monitoring and data quality checks
Continuous Improvement & Governance
- Identify recurring issues and recommend process or system improvements
- Support automation and workflow enhancement initiatives
- Ensure compliance with IT governance, security, and change management processes
- Participate in audit and compliance activities
Stakeholder Management
- Act as a liaison between business users, technical teams, and third-party vendors
- Provide regular updates on incidents, changes, and support activities
Required Skills & Experience
- Experience supporting Workday HCM environments
- Strong understanding of Workday configuration, security, and data management
- Experience supporting SaaS applications and integrations
- Familiarity with ITSM/ticketing tools and ITIL processes
- Strong communication and stakeholder management skills
- Ability to work collaboratively across technical and business teams
Desirable
- Additional Workday certifications or modules
- Degree in IT, Computer Science, or related experience
Working Pattern
- Hybrid working model with 2–3 office days per week
- Occasional travel may be required
Benefits
- Competitive salary and benefits package
- Flexible and collaborative working environment
- Opportunities for professional growth and development
Application Support Engineer – Workday in Bradford employer: Venturi
Join a global professional services organisation that values innovation and collaboration, offering a competitive salary and a flexible working environment in Leeds. As an Application Support Engineer, you'll have the opportunity to enhance your skills while supporting critical HR systems like Workday, with ample room for professional growth and development in a supportive team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer – Workday in Bradford
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Application Support Engineer role.
✨Tip Number 2
Prepare for those interviews by brushing up on your Workday knowledge. We recommend going through common interview questions and even doing mock interviews with friends. The more confident you are, the better your chances!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss how you've tackled issues in the past, especially with Workday or similar SaaS platforms. We want to see how you think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Application Support Engineer – Workday in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Application Support Engineer role. Highlight your experience with Workday and any relevant SaaS platforms. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting HR systems and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've resolved issues or improved processes. We’re all about continuous improvement, so show us how you’ve made a difference in your previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Venturi
✨Know Your Workday Inside Out
Make sure you brush up on your Workday knowledge before the interview. Familiarise yourself with its features, configuration, and common issues. Being able to discuss specific scenarios where you've resolved Workday-related problems will show your expertise.
✨Showcase Your Troubleshooting Skills
Prepare to discuss your approach to troubleshooting. Think of examples where you've successfully managed incidents or resolved complex issues. Highlight your ability to perform root cause analysis and how you coordinate with technical teams or vendors.
✨Communicate Like a Pro
Strong communication is key in this role. Practice explaining technical concepts in simple terms, as you'll need to liaise with both technical teams and business users. Be ready to demonstrate how you've effectively managed stakeholder relationships in the past.
✨Emphasise Continuous Improvement
Be prepared to talk about how you've contributed to process improvements in previous roles. Share examples of how you've identified recurring issues and implemented solutions, as well as any experience you have with automation or workflow enhancements.
