At a Glance
- Tasks: Provide exceptional support to customers via chat, email, and phone.
- Company: Join a dynamic team focused on delivering top-notch customer experiences.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Work in a supportive environment with great career advancement potential.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a skilled and customer-oriented individual to join our team as a Customer Support Adviser. As a key member of our customer service department, you will play a vital role in providing exceptional support and assistance to our valued customers. The ideal candidate will possess strong communication skills, problem-solving abilities, and a passion for delivering top-notch customer experiences.
Main Duties and Responsibilities:
- Handling customer enquiries through the various platforms available (Chat, Email and phone) through both inbound and outbound channels.
- Using logical questioning skills in an appropriate manner to obtain the maximum relevant information from the customer in the minimum effective time.
- Using well-developed negotiation skills to provide resolutions to problems and offer suitable courses of action to prevent escalation.
- Maximise any revenue-generating opportunities identified.
- Accurate data input.
- Manage your own time in line with resource planners.
- Dealing directly with colleagues around the business to obtain missing information.
- Meet the pre-determined team and operational sales and service Key Performance Indicators and behaviours in job role.
- Manage the escalation process for customer resolution with empathy.
- Working with multiple back offices, internal tools as well as engaging 3rd parties (Games providers) to ensure customer queries are answered and/or resolved in a timely and correct manner.
- Assisting customers encountering issues with processing payments (Credit Cards).
Customer Support Adviser (Norwegian speaking) in London employer: Ventureslab
Join our dynamic team as a Customer Support Adviser in a vibrant and supportive work environment that values your contributions. We offer competitive benefits, a strong focus on employee development, and opportunities for career advancement, all while fostering a culture of collaboration and respect. Located in a thriving area, you'll enjoy a fulfilling role where your skills in customer service can truly shine, making a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Adviser (Norwegian speaking) in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it's crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to simulate real customer interactions.
✨Tip Number 3
Show off your problem-solving abilities! Think of examples from your past experiences where you successfully resolved issues. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and keen on joining our awesome team!
We think you need these skills to ace Customer Support Adviser (Norwegian speaking) in London
Some tips for your application 🫡
Show Off Your Communication Skills:Since we're all about exceptional customer experiences, make sure your application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively engage with customers.
Tailor Your Application:Take a moment to customise your application for the Customer Support Adviser role. Mention specific experiences that showcase your problem-solving abilities and how you've handled customer enquiries in the past.
Highlight Your Passion for Customer Service:Let us know why you're passionate about delivering top-notch customer support. Share any relevant stories or examples that illustrate your commitment to helping others and resolving issues efficiently.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you on board with our fantastic team!
How to prepare for a job interview at Ventureslab
✨Know Your Customer Support Basics
Before the interview, brush up on the fundamentals of customer support. Understand common issues customers face and think about how you would handle them. This will show your potential employer that you're not just a good communicator but also someone who can think on their feet.
✨Practice Your Norwegian
Since this role requires Norwegian speaking skills, make sure to practice your language proficiency. Try conducting mock interviews or answering common customer queries in Norwegian. This will help you feel more confident and demonstrate your fluency during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your problem-solving abilities and show that you can handle challenging situations effectively.
✨Familiarise Yourself with the Company
Do some research on the company and its products or services. Understanding their customer base and the challenges they face will allow you to tailor your responses during the interview. It shows that you're genuinely interested in the role and ready to contribute to the team.
