At a Glance
- Tasks: Drive customer engagement and retention in the exciting iGaming sector.
- Company: Join Ventures Lab, a leading international company in iGaming and Fintech.
- Benefits: Competitive salary, performance bonuses, career development, and 22 days paid leave.
- Other info: Dynamic team culture in central London with great growth opportunities.
- Why this job: Make a real impact on customer experiences in a fast-paced, innovative environment.
- Qualifications: Fluent in Turkish with CRM experience; iGaming knowledge is a plus.
The predicted salary is between 35000 - 45000 £ per year.
The Company: Ventures Lab is an international company with over 200 employees, specializing in the iGaming and Fintech industries. We deliver a diverse portfolio of products and services, including iGaming verticals, electronic payment solutions, and managed services for customer operations. By leveraging technology and driving innovation, we empower our partners to achieve greater success in competitive markets.
The role: You will be responsible for the development, implementation, and optimization of customer engagement and retention initiatives within the iGaming sector. This role is vital in ensuring that our customers enjoy a seamless and engaging gaming experience.
Responsibilities:
- Monitoring the marketplace, competitive landscape, industry trends, and 3rd party data sources to constantly identify new marketing opportunities and/or potential threats.
- Proactively bringing up proposals for new activities, tests, new channels, and ways of working.
- Analysing customer data to segment the player base effectively and target specific player groups with personalised communication.
- Creating and managing email marketing campaigns, newsletters, and automated customer journeys to deliver relevant and timely content to players.
- Oversee loyalty programs and promotions to incentivize player activity and increase customer lifetime value.
- Managing communication across various channels, including SMS, push notifications, in-app messaging, and social media, to ensure consistent messaging and engagement.
- Analysing player behaviour, campaign performance, and ROI to continually refine CRM strategies and recommend improvements.
- Conducting A/B tests to optimise content and communication strategies and iterate based on the results.
- Collaborating with cross-functional teams, including marketing, product, and customer support, to ensure alignment on CRM initiatives.
- Ensuring all CRM activities comply with industry regulations and best practices.
Requirements:
- Proven experience in CRM or content writing role.
- Turkish language fluency (a must have).
- Experience from the iGaming industry would be an asset.
- Strong communication skills.
- Strong analytical skills and proficiency in data-driven decision-making.
- Familiarity with CRM software and marketing automation tools.
- Creative thinking and the ability to develop engaging and personalized content.
- A deep understanding of iGaming customer behavior and trends (an advantage).
- Knowledge of industry regulations and responsible gaming practices.
- Results-driven with a strong commitment to achieving KPIs and targets.
- Ability to work in a fast-paced and dynamic environment.
- Strong organizational skills and attention to detail.
Our offering:
- Competitive salary synonymous with skills and experience.
- Performance and bonus structure dependent on achievement of set targets and personal performance (annually paid bonus).
- Career development opportunities.
- Central London offices.
- 22 annual paid leave days (excluding bank holidays).
CRM Executive (Turkish Speaking) in London employer: Ventures Lab
Ventures Lab is an exceptional employer that fosters a dynamic and innovative work culture, particularly for the CRM Executive role in the vibrant heart of Central London. With a commitment to employee growth, we offer competitive salaries, performance-based bonuses, and ample career development opportunities, ensuring that our team members thrive in the fast-paced iGaming and Fintech industries. Join us to be part of a collaborative environment where your contributions directly impact customer engagement and retention, all while enjoying the benefits of working in a globally recognised company.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Executive (Turkish Speaking) in London
✨Tip Number 1
Network like a pro! Reach out to people in the iGaming and Fintech industries on LinkedIn. Join relevant groups and engage in discussions to get your name out there and show off your passion for CRM.
✨Tip Number 2
Prepare for interviews by researching Ventures Lab and its products. Understand their customer engagement strategies and think of ways you can contribute. This will show you're genuinely interested and ready to hit the ground running!
✨Tip Number 3
Don’t just wait for job openings to pop up! Keep an eye on our website and apply directly. We love seeing proactive candidates who are eager to join our team and make an impact in the iGaming sector.
✨Tip Number 4
Show off your analytical skills! Be ready to discuss how you've used data to drive decisions in past roles. Bring examples of successful campaigns or projects where you’ve optimised customer engagement – it’ll set you apart from the crowd.
We think you need these skills to ace CRM Executive (Turkish Speaking) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the CRM Executive role. Highlight your experience in customer engagement and retention, especially in the iGaming sector. We want to see how your skills match what we're looking for!
Show Off Your Turkish Skills:Since fluency in Turkish is a must-have, don’t forget to showcase your language skills prominently. Whether it’s in your CV or cover letter, let us know how you can communicate effectively with our Turkish-speaking customers.
Be Data-Driven:We love numbers! When discussing your previous roles, include specific examples of how you've used data to drive decisions and improve customer engagement. This will show us that you're results-driven and analytical, just like we are.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Ventures Lab
✨Know Your iGaming Stuff
Make sure you brush up on the latest trends and developments in the iGaming industry. Being able to discuss current market dynamics and how they relate to customer engagement will show that you're not just interested in the role, but also passionate about the sector.
✨Show Off Your Analytical Skills
Prepare to talk about your experience with data analysis and how you've used it to drive CRM strategies in the past. Bring examples of how you've segmented customer bases or optimised campaigns based on data insights. This will demonstrate your ability to make data-driven decisions.
✨Be Ready to Discuss Personalisation
Since personalisation is key in this role, think of specific examples where you've created tailored content or campaigns. Highlight your creative thinking and how it led to increased customer engagement or retention. This will help you stand out as a candidate who understands the importance of personalised communication.
✨Practice Your Turkish
As fluency in Turkish is a must-have, make sure you're comfortable speaking it during the interview. You might be asked to discuss your previous experiences or even role-play a customer interaction in Turkish. Practising beforehand will help you feel more confident and prepared.
