At a Glance
- Tasks: Provide exceptional customer support via chat, email, and phone.
- Company: Join a dynamic team in a fast-paced customer service environment.
- Benefits: Competitive salary, performance bonuses, and 25 days PTO.
- Other info: Flexible shifts and opportunities for personal growth in a supportive team.
- Why this job: Make a real difference by helping customers and solving their problems.
- Qualifications: Fluent in Norwegian and English with strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
We are seeking a skilled and customer-oriented individual to join our team as a Customer Support Adviser.
As a key member of our customer service department, you will play a vital role in providing exceptional support and assistance to our valued customers.
The ideal candidate will possess strong communication skills, problem-solving abilities, and a passion for delivering top-notch customer experiences.
Responsibilities
- Handling Customer enquiries through the various platforms available (Chat, Email and phone) through both inbound and outbound channels.
- Using logical questioning skills in an appropriate manner to obtain the maximum relevant information from the customer in the minimum effective time
- Using well-developed negotiation skills to provide resolutions to problems and offer suitable courses of action to prevent escalation
- Maximise any revenue-generating opportunities identified
- Accurate data input
- Manage your own time in line with resource planners
- Dealing directly with colleagues around the business to obtain missing information
- Meet the pre-determined team and operational sales and service Key Performance Indicators and behaviours in job role
- Manage the escalation process for customer resolution with empathy
- Working with multiple back offices, internal tools as well as engaging 3rd parties (Games providers) to ensure customer queries are answered and/or resolved in a timely and correct manner
- Assisting customers encountering issues with processing payments (Credit Cards, Bank transfers, E-wallets, Crypto and Paysafe)
- Assisting customers with their KYC procedure - Also working closely with the Risk team in this matter
- Working closely with the VIP, Marketing and Risk/Payments department
- Crediting bonuses & Free spins
- Actively engaging customers in the view to increase player activity
- Providing the necessary support for the creation, implementation and continuity of the processes required for the Information Security Management System.
Fulfilling all the duties assigned by the CEO and his managers within the scope of the requirements and responsibility areas of the job and workplace
Requirements
- Previous experience in a customer support or similar customer-facing role is preferred.
- Must be fluent verbal and written communication skills in Norwegian and English,
- Ability to actively listen, empathize, and communicate effectively with customers of varying backgrounds and levels of technical expertise.
- Strong problem-solving and critical-thinking skills, with the ability to analyze situations, identify issues, and provide appropriate solutions.
- Proficiency in using customer support software, CRM systems, and other relevant tools.
- Adaptability and flexibility to work in a fast-paced and dynamic environment, handling multiple tasks simultaneously.
- Strong organizational skills and attention to detail, ensuring accurate documentation and follow-up.
- Ability to work independently as well as collaboratively in a team-oriented environment.
- Availability to work on a flexible schedule, including weekends and holidays if required.
- A positive attitude, patience, and a genuine desire to assist customers.
The Shift schedule for this position is as follows:
Working Days: Monday to Sunday
Shifts: 07:00 - 23:00 GMT+1 (split between Morning and Afternoon shifts)
Our Offer
- Competitive salary synonymous with skills and experience
- Performance and bonus structure dependent on achievement of set targets and personal performance
- B2B Consultancy agreement for remote agreement with 25 days PTO
Customer Support Adviser (Norwegian speaking) employer: Ventures Lab
Ventures Lab is an exceptional employer that fosters a dynamic work culture, encouraging innovation and collaboration among its team members. Located in the thriving iGaming and Fintech sectors, employees benefit from ample growth opportunities, competitive compensation, and a commitment to work-life balance, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Adviser (Norwegian speaking)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ventures Lab. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ventures Lab before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Adviser (Norwegian speaking)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ventures Lab:Your cover letter is your chance to shine! Tell us why you want to work at Ventures Lab specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ventures Lab!
How to prepare for a job interview at Ventures Lab
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
