Customer Account Manager in Leicester

Position Overview: Oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities. Engage with organizations to get a better understanding of their mission, goals, challenges, and needs. Foster long‑term relationships with clients and help grow our business.

Position Description:

• Develop strong relationships in your assigned territory and operate as the lead point of contact for all matters specific to your accounts.
• Own and drive revenue in your assigned territory by closing renewal business with price lift, and upsell products and services to existing clients.
• Learn and demonstrate a fundamental understanding of our services and technology platform and be able to articulate the advantages over competitors clearly; serve as the lead point of contact for all customer account management matters.
• Negotiate contracts and close agreements to maximize profits; develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Develop new business with existing clients and identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts).
• Meet or exceed monthly, quarterly, and annual goals set by management.
• Prepare reports on account status.
• Collaborate with the sales team to identify and grow opportunities within the territory.
• Assist with challenging client requests or issue escalations as needed.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Experience: 3‑5 years work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role in the technology industry. BA/BS degree in Business Administration, Sales or relevant field.
• Skills: Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C‑level. Experience delivering client‑focused solutions to customer needs. Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail. Excellent listening, negotiation and presentation abilities. Strong verbal and written communication skills. Attention to detail with excellent organization skills. Competitive and committed attitude. Experience selling in the tech industry. Great people skills; ability to quickly understand your audience and tailor the right message to them.

WORKING CONDITIONS:

• Normal office environment.
• Extending viewing of computer screens.
• Some overnight travel may be required.

ESSENTIAL FUNCTIONS:

• Frequently sits at a computer terminal and desk.
• Frequently walks to other areas within or outside of the department to distribute or gather information.
• Occasional standing; occasional lifting moderate loads up to 25 lbs.; frequent bending.
• Stooping, crouching while filing; occasional reaching, twisting, turning.
• Frequent handling of files, pencils, paper; frequent keyboarding, writing and other duties requiring fingering.
• Use of near/midrange/far vision and speaking to disseminate information.

About Us: VenturEd Solutions UK comprises of market‑leading education technology companies trusted by over 18,000 school establishments. Our family of products provide customers with tangible benefits by reducing costs, offering your staff more time to focus on their priorities and working alongside your leadership teams to achieve your strategic priorities. Our suite includes communications, payments, analytics, data integration solutions, and school website design.

Why Work Here?

• Full personal membership to our private healthcare, AXA PPP.
• 25 days of holiday, plus the bank holidays.
• Generous paid sick leave.
• Enhanced paid parental leave.
• Membership to our Death in Service Insurance scheme which provides 4x your salary to your loved ones.
• Generous salary sacrifice pension scheme.

VenturEd Solutions is an equal opportunity employer, committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people’s backgrounds and circumstances will be positively valued. We therefore treat everyone on the basis of their talent and cultural capability, and nothing else. VenturEd Solutions aims to achieve equality by removing any potential discrimination due to protected characteristics defined in the Equality Act 2010.

Additional Factors: All persons hired will be required to verify their identity, provide proof of the right to live and work in the UK, complete and satisfy any pre‑employment checks.

Seniority level: Associate

Employment type: Full‑time

Job function: Sales, Customer Service, and Business Development

Industries: Software Development