IT Helpdesk Technician

Position Overview:

Provide technical support for remote and onsite users. This position provides front-line technical support for nearly all of the systems for which IT Services is responsible.

DUTIES & RESPONSIBILITIES:

• Provide end user support via remote assistance and telephone.
• Document incoming helpdesk requests using internal ticketing system.
• Install, repair and maintain desktop and laptop computers, peripherals and related systems.
• Assist in maintaining hardware and software inventory for asset management.
• Demonstrate broad knowledge of technology principles, practices, and procedures.
• Self-manage in a way that allows flexibility to support multiple tasks at any given time.
• Assist in administering the telephone system and all user handsets.
• Assist in creating or updating end user support documents within knowledge management.
• Build and maintain relationships across departments.
• Other duties may be assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Associate degree in Computer Science or equivalent experience.
• 2+ years of overall IT experience preferred.
• 2+ years’ experience supporting Microsoft Windows and Apple Mac OS environment preferred.
• 2+ years’ experience supporting Microsoft Office applications preferred.
• Advanced knowledge of Office 365 - Microsoft Word, Excel, PowerPoint, Outlook.
• Demonstrate ability to learn and understand basic office software applications.
• Knowledge of network security practices and Antivirus software preferred.
• Exceptional analytic and problem-solving skills.
• Self-motivated and able to work across diverse technical and non-technical teams.
• Good written, verbal and interpersonal communication skills.
• Exceptional Customer-oriented attitude.
• ITIL (foundational level, but exposure to more detail than foundation is often necessary).

WORKING CONDITIONS:

• Normal office environment.
• Extending viewing of computer screens.

ESSENTIAL FUNCTIONS:

• Spends time at a computer workstation and desk.
• Moves throughout department or other locations to access or exchange information.
• May involve carrying loads up to 50 lbs. and being able to remain in a stationary position.
• May involve lowering oneself to file, and reaching, twisting or turning.
• Involves handling office materials, typing, writing and other tasks that require manual dexterity.
• Ability to communicate information.
• This job may require accommodating different bodily movements and physical abilities.

VenturEd Solutions is an equal opportunity employer, committed to being a successful, caring and welcoming place for all employees. We want to create a supportive and inclusive environment where our employees can reach their full potential, without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people’s backgrounds and circumstances will be positively valued.