Customer Engagement Executive
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
£27,200 + £4k Bonus
Bridgwater,
About the Company
This exciting high growth business is a fast-growing, customer-focused provider of high-quality self-storage solutions across the United Kingdom and is the UK's largest centrally managed company. With a proven track record of innovation, efficiency, and service excellence, we are now entering an exciting phase of growth.
Job Summary
The Customer Engagement Executive is responsible for delivering exceptional customer service while driving sales performance across inbound and outbound customer interactions. Working within a fast-paced contact centre environment, the role involves managing enquiries, converting sales opportunities, supporting customers throughout their storage journey and ensuring a first-class customer experience at every touchpoint.
The successful candidate will be highly customer focused, commercially minded and confident in managing both service and sales conversations. They will be responsible for achieving individual sales targets, supporting occupancy growth and maintaining strong customer relationships.
Key Responsibilities
Sales and Revenue Generation
Handle inbound sales enquiries via telephone, email, and online leads
Convert enquiries into reservations and move-ins
Conduct outbound sales calls to follow up new quotations, recently 'lost' enquiries and previous
prospects, to maximise every opportunity
Re-engage lapsed customers and generate new business opportunities
Promote additional products and services including insurance, packaging materials and ancillary revenue opportunities
Maximise revenue through effective needs-based selling
Consistently achieve and exceed individual sales targets and KPIs
Maintain accurate sales pipeline management through the xgikmsk CRM system
Support local marketing campaigns through outbound customer engagement activity
Customer Service Excellence
Deliver exceptional customer service across all customer interactions, with professionalism
Respond promptly and professionally to customer enquiries
Resolve customer concerns and complaints efficiently, escalating where appropriate
Provide accurate information regarding products, pricing and availability
Build strong customer relationships that encourage retention and referrals
Ensure all customer communications reflect company values and brand standa...
Customer Engagement Executive employer: Venture Recruitment
As a Customer Engagement Executive at our rapidly growing self-storage company in Bridgwater, you'll be part of a dynamic team that prioritises exceptional customer service and sales performance. We offer a supportive work culture that fosters personal growth and development, alongside competitive benefits including a generous bonus structure. Join us to make a meaningful impact in a thriving environment where your contributions are valued and recognised.
