At a Glance
- Tasks: Welcome guests, check them in and out, and handle enquiries with a friendly attitude.
- Company: Join a well-known brand focused on creating welcoming environments for all.
- Benefits: Competitive salary, discounts, career development, and mental health support.
- Other info: Flexible shifts, great career growth, and a supportive work culture.
- Why this job: Make a positive impact on guests' experiences while developing your skills.
- Qualifications: Strong communication skills and a positive, team-oriented attitude.
The predicted salary is between 20000 - 25000 £ per year.
As a Manor Receptionist, you will
- Welcome guests with a professional and friendly manner, ensuring they receive an exceptional first impression.
- Check guests in and out efficiently while providing helpful information about the hotel and local area.
- Answer telephone and email enquiries promptly and professionally.
- Handle guest requests and resolve any concerns or complaints to ensure a positive experience.
- Carry out administrative and reception duties accurately, including processing bookings and payments.
- Ensure the reception and front-of-house areas are clean, organised, safe, and welcoming at all times.
- Work closely with housekeeping and other departments to ensure smooth day-to-day operations.
What we're looking for
- Excellent communication and customer service skills.
- A positive, friendly attitude with a willingness to learn and develop.
- Strong organisational skills and attention to detail.
- The ability to remain calm and professional in a busy environment.
- A reliable team player who is happy to work flexible shifts, including evenings and weekends.
- Sufficient spoken and written English to carry out the role safely and communicate effectively with guests and colleagues.
- Additional Information
- We’re all about rewarding our team’s hard work, that’s why…
You’ll receive a competitive salary, pension contribution as well as
- The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
- Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
- Enhanced, family-friendly maternity and paternity policies
- Menopause Friendly Employer
- Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
- Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
- Wagestream – access your wage before payday for when life happens.
- Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…
- CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG
We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations.
We want to create a culture where everyone feels welcome, valued, and able to thrive.
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Hotel Staff employer: Venture Hotels - BRA_304
At Venture Hotels, we pride ourselves on being pioneers in the hospitality industry, fostering a fun and inclusive work culture that encourages personal growth and skill development. As part of our Bar & Waiting Staff, you'll enjoy competitive pay, extensive training opportunities, and generous discounts at our hotels and restaurants, all while creating memorable experiences for our guests in a vibrant environment.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Staff
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Venture Hotels - BRA_304. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Venture Hotels - BRA_304
Don't be shy about reaching out to Venture Hotels - BRA_304 directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Staff
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Venture Hotels - BRA_304 and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Venture Hotels - BRA_304
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
