Join to apply for the Patient Flow Facilitator role at Venture & Agents
EXTERNAL to NHS staff across Herefordshire & Worcestershire only.
Job Overview
The Patient Flow Facilitator works under the indirect supervision of the senior nurse on duty and follows tasks and duties assigned by the shift coordinator in the Emergency Department. The role involves delivering proactive and responsive physical and administrative services to ensure efficient use of capacity and timely patient flow. Responsibilities also include ensuring compliance with Infection Prevention & Cleaning obligations. Additionally, the position requires collaboration with the general practice team to meet patient needs, adherence to policies and procedures, and providing supervision to junior staff.
Responsibilities
- To provide a 365 days administrative service for patients and relatives attending the Emergency Department, ensuring consistent operational coverage in line with service needs.
- To evaluate EDs capacity and upscale issues according to the ED Escalation Standing Operating Procedures, notifying the nurse in charge and all relevant parties.
- To escalat(e) and report any patients that have been in the department without a discharge or admission plan as per the escalation policy.
- Support the ED in achieving the four-hour target by conducting a thorough breach analysis for each patient during each shift, accurately documenting the timeline of events and ensuring the reasons for breaches are factually correct.
- Distribute the breach report to the appropriate colleagues at the end of each shift.
- Generate and review breach reports from Symphony, ensuring data accuracy and correcting discrepancies. Auditing changes to times, record breach reasons, and report on 10 and 12 hour breaches in the ED.
- To be a super user on the ED IT Computer Systems (Symphony, APEX) providing problem solving report.
- To act upon own initiative to ensure all patients recorded on Symphony are in the correct location within the ED to maintain safe practice.
About the Trust
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT, George Eliot Hospital NHS Trust and Worcestershire Acute NHS Hospitals Trust. Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye. We are a progressive and forward‑looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we want for our family and friends. More than 3,000 people work for the Trust and we offer a great work‑life balance and have a fine tradition of working with staff to help them achieve their full potential.
Contact
For more information about the role and responsibilities please see the attached job description and person specification.
