Paediatric Audiology Assistant

Responsibilities

• Assist the Clinical Scientist (Audiology) and Senior Audiologists in Audiology clinics, maintaining the child\’s attention during the hearing assessment.
• Carry out basic hearing aid repairs.
• Responsible for departmental stock control.
• Support the lead administrator with administrative duties.
• Assist Audiologists in clinic, giving instructions to children and parents and maintaining the attention of the child throughout the hearing assessment.
• Promote a professional, welcoming and caring environment, endorsing a family friendly approach to care.
• Undertake restocking of clinical rooms and departmental stock control.
• Ensure equipment is maintained, cleaned and calibrated on a daily basis.
• Perform Otoscopy and Tympanometry under the supervision of a senior member of staff.
• Assist in basic hearing aid repairs.
• Provide administrative support under the guidance of the lead administrator, including distribution of patient reports.
• Maintain and update relevant IT systems when appropriate.
• Deal with telephone and face‑to‑face enquiries.
• Maintain up‑to‑date knowledge of policies and procedures relevant to the post.
• Maintain the DNA 10‑day letter system in a timely manner.
• Make and change appointments on the patient management system.
• Carry out audits under the guidance of a senior member of staff.

Qualifications

• No formal qualifications required; education to GCSE standard or equivalent is required.
• Experience of working with young children.
• Good verbal and written communication skills.
• Good communication and interpersonal skills, preferably with experience of working with babies and young children.

Training

Full training will be given to enable the successful applicant to gain the required clinical skills and competencies; attendance at external courses will also be supported.

Location

The post holder will be based at the Children’s Hearing Centre; however, travel to other sites may be required.

About the Trust

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT, the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust. Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross‑on‑Wye. We are a progressive and forward‑looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we want for our family and friends. More than 3,500 people work for the Trust; they tell us it’s a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire. We can offer a great work‑life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential.

Our values – Care, Accountability, Respect and Excellence – are at the heart of all we do. We believe in providing the right care in the right place at the right time all the time.

For more information about the role and responsibilities please see the attached job description and person specification.