Integrated Hospital Administrator

The Integrated Hospital Administrator plays a key frontline role in ensuring smooth administrative operations both on the inpatient ward and in the outpatient clinic area.

In the ward setting, the postholder manages patient records, supports clinical documentation, and coordinates essential administrative tasks related to admissions, discharges, and patient flow. The role demands constant interaction with multidisciplinary teams, a high degree of accuracy, confidentiality, and real‑time communication between departments and families.

In the outpatient clinic environment, the receptionist acts as the first point of contact for patients, welcoming them, managing check‑ins, answering inquiries, and preparing clinic lists. The role requires proactive problem‑solving, excellent interpersonal skills, and a commitment to providing a positive patient experience.

Responsibilities

• Maintain accurate and up‑to‑date patient records and charts, both electronic and paper‑based.
• Support nursing and medical teams with administrative tasks such as data entry, test result tracking, and document filing.
• Manage patient admissions, transfers, and discharges in line with hospital protocols.
• Liaise with porters, housekeeping, and other support services to coordinate patient flow and care delivery.
• Act as a communication hub on the ward, receiving and relaying messages between clinical staff, relatives, departments, and external agencies.
• Track investigations, test results, and reports as directed by clinical staff.
• Ensure adequate supplies of stationery and forms; raise orders as needed.
• Assist with preparation of ward rounds and multidisciplinary team (MDT) meetings by preparing and distributing patient notes or summary sheets.
• Ensure patient confidentiality and data protection standards are maintained at all times.
• Greet and register patients on arrival, ensuring accurate demographic and appointment information.
• Answer phone calls and respond to queries from patients, families, and healthcare staff.

Qualifications

• Good understanding of healthcare administration processes.
• Proficiency in using digital patient record systems.
• Strong communication and organisational skills.
• Ability to work efficiently under pressure and with multidisciplinary teams.

About the Trust

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire University NHS FT, George Eliot Hospital NHS Trust, and Worcestershire Acute NHS Hospitals Trust. Located on the border with Wales in the shadow of the Black Mountains, the Trust provides acute and community services across Herefordshire and into parts of Powys, and runs Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross‑on‑Wye.

We are a progressive and forward‑looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we want for our family and friends. More than 3,000 people work for the Trust, which many describe as a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

The strength of the Trust is its amazing staff; a great place to develop your career and reach your potential, as highlighted by Russell Hardy, Trust Chairman.