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For Companies At a Glance
- Tasks: Provide high-level IT support and resolve operational issues across the company.
- Company: Join a renowned multi-site entertainment client in West London.
- Benefits: Enjoy a competitive salary, with flexible work options including WFH on Fridays.
- Why this job: Take your career to the next level in a dynamic environment with cutting-edge technology.
- Qualifications: Experience as a Second Line Support Engineer and knowledge of LAN, WAN, and Azure required.
- Other info: Work 4 days onsite at Westfield, collaborating with external IT teams.
The predicted salary is between 36000 - 54000 £ per year.
A Third Line Support Engineer is required to join a renowned multi-site entertainment client, providing high-level IT support across the company and ensuring the prompt resolution of operational IT issues within the UKI business. The Third Line Support Engineer will collaborate with external IT support teams, ensuring they are well-informed about new technology implementations and how to effectively support them. They will also be responsible for coordinating the installation and implementation of network and IT infrastructure.
The ideal candidate will have experience as the first escalation point for internal users when external helpdesk providers are unable to resolve issues. The successful candidate will have experience as a Second Line Support Engineer and be looking to take the next step in their career. They will possess a solid background in LAN, WAN, and Azure, with the ability to adapt training materials to ensure new outsourced providers have the necessary skills and knowledge to effectively manage issues and escalations in specific territories.
Key Requirements:
- MS Office
- Azure
- O365
- All OS levels
- Windows desktop support
- MDM
- Windows server support
- VMWARE
- SQL Server
- LAN, WAN & TCP/IP
- Physical networking infrastructure (Cat 5e/6 & fibre)
- PC & Laptop builds and repair
- AD integrations and management
- Service desk call logging tool
Location: West London (4x a week onsite, Friday WFH)
Salary: Up to £45,000
Third Line Support employer: Ventula Consulting
Contact Detail:
Ventula Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Line Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure, O365, and SQL Server. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with professionals in the IT support field, especially those who work in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience with escalations and how you've handled complex IT issues in the past. Be ready to share specific examples that demonstrate your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Research the company’s recent technology implementations and any challenges they may have faced. This knowledge will not only help you tailor your responses but also show your genuine interest in the role and the organisation.
We think you need these skills to ace Third Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Second Line Support Engineer. Emphasise your skills in LAN, WAN, Azure, and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to resolve complex issues. Mention your experience with external helpdesk providers and how you can contribute to the team.
Highlight Technical Skills: In your application, clearly list your technical skills such as MS Office, O365, Windows server support, and any experience with physical networking infrastructure. This will demonstrate your suitability for the role.
Showcase Problem-Solving Abilities: Provide examples of past experiences where you successfully resolved operational IT issues. This could be in your CV or cover letter, illustrating your capability as the first escalation point for internal users.
How to prepare for a job interview at Ventula Consulting
✨Showcase Your Technical Skills
Make sure to highlight your experience with LAN, WAN, Azure, and other relevant technologies during the interview. Be prepared to discuss specific scenarios where you've successfully resolved complex IT issues, as this will demonstrate your capability as a Third Line Support Engineer.
✨Understand the Company’s IT Environment
Research the company’s IT infrastructure and any recent technology implementations they may have undertaken. This knowledge will not only impress the interviewers but also help you articulate how your skills can directly benefit their operations.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Practice articulating your thought process when troubleshooting issues, especially those related to network and server support, as this is crucial for the role.
✨Demonstrate Your Communication Skills
As a Third Line Support Engineer, you'll need to collaborate with external teams and train new providers. Highlight your communication skills by providing examples of how you've effectively conveyed technical information to non-technical users in the past.
