At a Glance
- Tasks: Lead workshops, gather requirements, and shape solutions for ServiceNow Case Management.
- Company: Join a fast-paced digital transformation programme with a focus on innovation.
- Benefits: Initial 3-month contract with potential for growth and valuable experience.
- Other info: Opportunity to work independently and enhance your skills in a collaborative setting.
- Why this job: Make a real impact by improving operational efficiency in a dynamic environment.
- Qualifications: Experience as a Business Analyst on ServiceNow projects, especially in Case Management.
The predicted salary is between 36000 - 60000 £ per year.
We’re currently seeking an experienced ServiceNow Business Analyst to join a fast-paced digital transformation programme on an initial 3‑month contract. This role is ideal for a BA with strong ServiceNow platform experience, particularly within Case Management, who can confidently bridge the gap between technical teams and business stakeholders. You will be working closely with stakeholders to gather, analyse and document requirements relating to ServiceNow Case Management implementations and enhancements. You’ll play a key role in shaping solutions that improve operational efficiency and service delivery.
Key Responsibilities
- Lead requirements gathering workshops with business stakeholders
- Translate business needs into detailed functional specifications
- Work closely with ServiceNow developers and architects
- Support configuration and optimisation of Case Management modules
- Manage backlog, user stories and acceptance criteria
- Assist with UAT planning and execution
- Ensure solutions align with wider platform strategy and governance
Required Experience
- Proven experience as a Business Analyst on ServiceNow projects
- Strong hands‑on experience with ServiceNow Case Management
- Experience working on platform enhancements or implementations
- Ability to work independently in a contract environment
- Strong documentation and Agile delivery experience
- Experience across additional ServiceNow modules
- Previous public sector or enterprise‑scale project exposure
ServiceNow Business Analyst - HRSD employer: Ventula Consulting
Join a dynamic team as a ServiceNow Business Analyst in a fast-paced digital transformation programme, where your expertise will directly contribute to enhancing operational efficiency and service delivery. Our collaborative work culture fosters innovation and growth, providing you with ample opportunities for professional development while working on impactful projects within the public sector. Located in a vibrant area, we offer a supportive environment that values your contributions and encourages a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Business Analyst - HRSD
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ventula Consulting values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ventula Consulting might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ventula Consulting!
✨Direct Apply to Ventula Consulting
Let's not forget to apply directly through the Ventula Consulting website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow Business Analyst - HRSD
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ventula Consulting.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ventula Consulting. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ventula Consulting
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
