Ventula Consulting in Reading, UK, is seeking a Senior Business Analyst to join a major contact centre transformation programme within the utilities sector. You will map current processes, define future-state requirements and translate business needs into deliverable change across business, technology and delivery teams.
This role demands strong BA experience in contact centre or customer operations transformation, proficient Agile delivery with user stories and acceptance criteria, plus robust
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Senior BA, Contact Centre Transformation (Hybrid) in Reading employer: Ventula Consulting
Join a leading hospitality client that values innovation and collaboration, offering a dynamic work culture where your expertise in project management will shine. With a focus on employee growth and development, this role provides the opportunity to work on high-impact divestment projects while enjoying the flexibility of a hybrid working model in vibrant Central London. Experience a supportive environment that encourages professional advancement and rewards your contributions with competitive compensation.
