At a Glance
- Tasks: Join our Customer Success team to analyse and improve aviation SaaS solutions.
- Company: Cutting-edge aviation SaaS provider with a focus on innovation.
- Benefits: Competitive salary of up to £70,000 and hybrid working options.
- Other info: Exciting growth opportunities in a dynamic and tech-driven environment.
- Why this job: Make a real impact in the aviation industry while shaping customer success.
- Qualifications: Proven experience as a Business Analyst, ideally in SaaS or aviation.
The predicted salary is between 70000 - 70000 £ per year.
Our cutting-edge aviation SaaS provider is seeking an experienced Business Analyst to join them on a permanent basis and play a key role within their Customer Success team, working at the intersection of aviation, customers and technology. As the business continues to grow rapidly, they are looking for a Business Analyst who can bring structure, insight and momentum to every customer engagement. This is a customer-facing role focused on uncovering business, operational and regulatory needs, understanding customer objectives and helping shape the right solutions. You will build trusted relationships with aviation organisations and translate complex operational and compliance challenges into smart, scalable SaaS solutions.
Key Requirements:
- Proven Business Analyst experience
- Experience within SaaS, software implementation or a technology-led environment (ideally)
- Aviation industry experience or experience within a regulated environment
- Strong process and systems thinking skills
- Ability to map current and future states and translate requirements into practical solutions
- Strong stakeholder management and communication skills
An exciting opportunity for an individual with aviation (or similar industry) experience to play a key role in the continued growth of a cutting-edge aviation SaaS provider.
Location: Middlesbrough
Salary: Up to £70,000
