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- Tasks: Lead IT service delivery for a global hospitality brand and enhance supplier partnerships.
- Company: Join a renowned hospitality client with a focus on high-quality IT services.
- Benefits: Competitive salary up to £85,000, hybrid work, and additional perks.
- Why this job: Make a real impact in a dynamic industry while managing cutting-edge IT solutions.
- Qualifications: Strong ITIL knowledge and experience in hospitality or retail environments.
- Other info: Exciting opportunity for career growth in a globally recognised brand.
Service Delivery Manager required to join our globally renowned hospitality client, taking ownership of the consistent and high-quality delivery of IT services across their global operations. The Service Delivery Manager will work collaboratively with key Managed Service Providers (MSPs) and non-MSP suppliers to build strong, productive partnerships. You will play a pivotal role in strengthening supplier relationships, driving service improvements, and overseeing the monitoring and reporting of SLAs and KPIs across all technology vendors.
Acting as the operational point of contact for MSPs and both Front of House and Back of House vendors, you’ll ensure that outsourced partners deliver dependable, scalable technology solutions that keep business operations running seamlessly.
The successful candidate will have a strong understanding of ITIL processes — particularly Incident, Problem, Change, and Service Level Management — and will ideally bring experience from within the hospitality industry.
Key requirements:- Strong understanding of ITIL processes (ITIL certification highly desirable)
- Proven IT Service Delivery/IT operations in multi-vendor environment
- Background experience in retail, hospitality or restaurant industry
- Experienced in managing outsourced IT service providers
- Effective communicator, with a strong ability to collaborate
- Vendor relationship management
This is an exciting opportunity for a talented Service Delivery Manager to join a globally recognised hospitality brand and take ownership of delivering high-quality, reliable IT services.
Location: London (3x a week)
Salary: Up to £85,000 plus benefits
Contact Detail:
Ventula Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and IT sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with ITIL processes and service delivery management. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Practice your pitch! When you get the chance to chat with hiring managers or recruiters, be ready to explain how your background in hospitality and IT makes you the perfect fit for their team. Keep it concise and engaging!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves, and you’ll be one step closer to landing that dream job!
We think you need these skills to ace Information Technology Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Service Delivery Manager. Highlight your experience with ITIL processes and any relevant work in the hospitality industry. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your experience managing vendor relationships and driving service improvements. Let us know why you’re excited about joining our team!
Showcase Your Communication Skills: As a Service Delivery Manager, effective communication is key. In your application, demonstrate your ability to collaborate with various stakeholders. We love seeing examples of how you've successfully worked with teams or managed suppliers in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our awesome team at StudySmarter!
