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For Companies Service Delivery Manager required to join our globally renowned hospitality client, taking ownership of the consistent and high-quality delivery of IT services across their global operations. The Service Delivery Manager will work collaboratively with key Managed Service Providers (MSPs) and non-MSP suppliers to build strong, productive partnerships. You will play a pivotal role in strengthening supplier relationships, driving service improvements, and overseeing the monitoring and reporting of SLAs and KPIs across all technology vendors.
Acting as the operational point of contact for MSPs and both Front of House and Back of House vendors, you’ll ensure that outsourced partners deliver dependable, scalable technology solutions that keep business operations running seamlessly.
The successful candidate will have a strong understanding of ITIL processes — particularly Incident, Problem, Change, and Service Level Management — and will ideally bring experience from within the hospitality industry.
Key requirements:- Strong understanding of ITIL processes (ITIL certification highly desirable)
- Proven IT Service Delivery/IT operations in multi-vendor environment
- Background experience in retail, hospitality or restaurant industry
- Experienced in managing outsourced IT service providers
- Effective communicator, with a strong ability to collaborate
- Vendor relationship management
This is an exciting opportunity for a talented Service Delivery Manager to join a globally recognised hospitality brand and take ownership of delivering high-quality, reliable IT services.
Location: London (3x a week)
Salary: Up to £85,000 plus benefits
Information Technology Service Delivery Manager employer: Ventula Consulting
Contact Detail:
Ventula Consulting Recruiting Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience with ITIL processes and any relevant work in hospitality or multi-vendor environments. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed vendor relationships and improved service delivery in the past. Let us know why you’re excited about joining our team!
Showcase Your Communication Skills: As a Service Delivery Manager, effective communication is key. In your application, demonstrate your ability to collaborate with various stakeholders. Whether it's through your CV or cover letter, make sure we can see your knack for clear and concise communication.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to be part of our team!
How to prepare for a job interview at Ventula Consulting
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL processes, especially Incident, Problem, Change, and Service Level Management. Be ready to discuss how you've applied these in past roles, particularly in a multi-vendor environment.
✨Showcase Your Hospitality Experience
If you've worked in the hospitality industry before, highlight specific examples of how you've improved service delivery or managed vendor relationships. This will show that you understand the unique challenges of the sector.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations with MSPs or vendors. Think about past experiences where you resolved issues or improved service quality, and be ready to share those stories.
✨Communicate Effectively
As an effective communicator, practice articulating your thoughts clearly and confidently. Remember, you'll need to collaborate with various stakeholders, so demonstrating your communication skills during the interview is key.
