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- Tasks: Lead IT service delivery for a global hospitality brand and enhance supplier partnerships.
- Company: Join a renowned hospitality client with a focus on high-quality IT services.
- Benefits: Competitive salary up to £85,000, hybrid work, and additional perks.
- Why this job: Make a real impact in the hospitality industry by ensuring seamless IT operations.
- Qualifications: Strong ITIL knowledge and experience in service delivery within multi-vendor environments.
- Other info: Exciting opportunity for career growth in a dynamic, globally recognised brand.
The predicted salary is between 51000 - 85000 £ per year.
Service Delivery Manager required to join our globally renowned hospitality client, taking ownership of the consistent and high-quality delivery of IT services across their global operations. The Service Delivery Manager will work collaboratively with key Managed Service Providers (MSPs) and non-MSP suppliers to build strong, productive partnerships. You will play a pivotal role in strengthening supplier relationships, driving service improvements, and overseeing the monitoring and reporting of SLAs and KPIs across all technology vendors.
Acting as the operational point of contact for MSPs and both Front of House and Back of House vendors, you’ll ensure that outsourced partners deliver dependable, scalable technology solutions that keep business operations running seamlessly.
The successful candidate will have a strong understanding of ITIL processes — particularly Incident, Problem, Change, and Service Level Management — and will ideally bring experience from within the hospitality industry.
Key requirements:- Strong understanding of ITIL processes (ITIL certification highly desirable)
- Proven IT Service Delivery/IT operations in multi-vendor environment
- Background experience in retail, hospitality or restaurant industry
- Experienced in managing outsourced IT service providers
- Effective communicator, with a strong ability to collaborate
- Vendor relationship management
This is an exciting opportunity for a talented Service Delivery Manager to join a globally recognised hospitality brand and take ownership of delivering high-quality, reliable IT services.
Location: London (3x a week)
Salary: Up to £85,000 plus benefits
Information Technology Service Delivery Manager employer: Ventula Consulting
Contact Detail:
Ventula Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and IT sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their IT service delivery processes and think about how your experience aligns with their needs. We want you to shine when it comes to discussing your vendor management skills!
✨Tip Number 3
Showcase your ITIL knowledge! Be ready to discuss specific examples of how you've implemented ITIL processes in past roles. This will demonstrate your expertise and commitment to high-quality service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
How to prepare for a job interview at Ventula Consulting
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL processes, especially Incident, Problem, Change, and Service Level Management. Be ready to discuss how you've applied these in past roles, particularly in a multi-vendor environment.
✨Showcase Your Hospitality Experience
If you've worked in the hospitality industry before, highlight specific examples of how you've improved service delivery or managed vendor relationships. This will show that you understand the unique challenges of the sector.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific situations with vendors or service delivery issues. Think through some scenarios in advance and be ready to explain your thought process and decision-making.
✨Communicate Effectively
As an effective communicator, you’ll need to demonstrate your ability to collaborate with various stakeholders. Practice articulating your thoughts clearly and confidently, as this will be crucial in building strong partnerships.
