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Ventula Consulting

Information Technology Service Delivery Manager

Brighton Full-Time 51000 - 85000 £ / year (est.) Home office (partial)

At a Glance

Tasks: Lead IT service delivery for a global hospitality brand and enhance supplier partnerships.
Company: Join a renowned hospitality client with a focus on high-quality IT services.
Benefits: Competitive salary up to £85,000, hybrid work, and additional perks.
Why this job: Make a real impact in the hospitality industry by ensuring seamless IT operations.
Qualifications: Strong ITIL knowledge and experience in service delivery within multi-vendor environments.
Other info: Exciting opportunity for career growth in a dynamic, globally recognised brand.

The predicted salary is between 51000 - 85000 £ per year.

Service Delivery Manager required to join our globally renowned hospitality client, taking ownership of the consistent and high-quality delivery of IT services across their global operations. The Service Delivery Manager will work collaboratively with key Managed Service Providers (MSPs) and non-MSP suppliers to build strong, productive partnerships. You will play a pivotal role in strengthening supplier relationships, driving service improvements, and overseeing the monitoring and reporting of SLAs and KPIs across all technology vendors.

Acting as the operational point of contact for MSPs and both Front of House and Back of House vendors, you’ll ensure that outsourced partners deliver dependable, scalable technology solutions that keep business operations running seamlessly.

The successful candidate will have a strong understanding of ITIL processes — particularly Incident, Problem, Change, and Service Level Management — and will ideally bring experience from within the hospitality industry.

Key requirements

Strong understanding of ITIL processes (ITIL certification highly desirable)
Proven IT Service Delivery/IT operations in multi-vendor environment
Background experience in retail, hospitality or restaurant industry
Experienced in managing outsourced IT service providers
Effective communicator, with a strong ability to collaborate
Vendor relationship management

This is an exciting opportunity for a talented Service Delivery Manager to join a globally recognised hospitality brand and take ownership of delivering high-quality, reliable IT services.

Location: London (3x a week)

Salary: Up to £85,000 plus benefits