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- Tasks: Lead IT service delivery for a global hospitality brand and enhance supplier partnerships.
- Company: Join a renowned hospitality client with a focus on high-quality IT services.
- Benefits: Competitive salary up to £85,000, hybrid work, and additional perks.
- Why this job: Make a real impact in the hospitality industry by ensuring seamless IT operations.
- Qualifications: Strong ITIL knowledge and experience in service delivery within multi-vendor environments.
- Other info: Exciting opportunity for career growth in a dynamic, globally recognised brand.
The predicted salary is between 51000 - 85000 £ per year.
Service Delivery Manager required to join our globally renowned hospitality client, taking ownership of the consistent and high-quality delivery of IT services across their global operations. The Service Delivery Manager will work collaboratively with key Managed Service Providers (MSPs) and non-MSP suppliers to build strong, productive partnerships. You will play a pivotal role in strengthening supplier relationships, driving service improvements, and overseeing the monitoring and reporting of SLAs and KPIs across all technology vendors.
Acting as the operational point of contact for MSPs and both Front of House and Back of House vendors, you’ll ensure that outsourced partners deliver dependable, scalable technology solutions that keep business operations running seamlessly.
The successful candidate will have a strong understanding of ITIL processes — particularly Incident, Problem, Change, and Service Level Management — and will ideally bring experience from within the hospitality industry.
Key requirements:- Strong understanding of ITIL processes (ITIL certification highly desirable)
- Proven IT Service Delivery/IT operations in multi-vendor environment
- Background experience in retail, hospitality or restaurant industry
- Experienced in managing outsourced IT service providers
- Effective communicator, with a strong ability to collaborate
- Vendor relationship management
This is an exciting opportunity for a talented Service Delivery Manager to join a globally recognised hospitality brand and take ownership of delivering high-quality, reliable IT services.
Location: London (3x a week)
Salary: Up to £85,000 plus benefits
Information Technology Service Delivery Manager employer: Ventula Consulting
Contact Detail:
Ventula Consulting Recruiting Team
We think you need these skills to ace Information Technology Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in IT service delivery and any relevant ITIL processes you've mastered. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the hospitality industry and how your skills can help us deliver top-notch IT services. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: As a Service Delivery Manager, communication is key. In your application, give examples of how you've effectively collaborated with vendors or managed teams. We want to see that you can build strong relationships just like we do at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Ventula Consulting
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL processes, especially Incident, Problem, Change, and Service Level Management. Be ready to discuss how you've applied these in past roles, particularly in a multi-vendor environment.
✨Showcase Your Hospitality Experience
If you've worked in the hospitality industry before, highlight specific examples of how you've improved service delivery or managed vendor relationships. This will show that you understand the unique challenges of the sector.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations with MSPs or vendors. Think about past experiences where you resolved issues or improved service quality, and be ready to share those stories.
✨Communicate Effectively
As an effective communicator, practice articulating your thoughts clearly and confidently. Remember, you'll need to collaborate with various stakeholders, so demonstrating your communication skills during the interview is key.
