Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead IT service delivery for a global hospitality brand and enhance supplier partnerships.
- Company: Join a renowned hospitality client with a focus on high-quality IT services.
- Benefits: Competitive salary up to £85,000, hybrid work, and additional perks.
- Why this job: Make a real impact in the hospitality industry by ensuring seamless IT operations.
- Qualifications: Strong ITIL knowledge and experience in service delivery within multi-vendor environments.
- Other info: Exciting opportunity for career growth in a dynamic, globally recognised brand.
Service Delivery Manager required to join our globally renowned hospitality client, taking ownership of the consistent and high-quality delivery of IT services across their global operations. The Service Delivery Manager will work collaboratively with key Managed Service Providers (MSPs) and non-MSP suppliers to build strong, productive partnerships. You will play a pivotal role in strengthening supplier relationships, driving service improvements, and overseeing the monitoring and reporting of SLAs and KPIs across all technology vendors.
Acting as the operational point of contact for MSPs and both Front of House and Back of House vendors, you’ll ensure that outsourced partners deliver dependable, scalable technology solutions that keep business operations running seamlessly.
The successful candidate will have a strong understanding of ITIL processes — particularly Incident, Problem, Change, and Service Level Management — and will ideally bring experience from within the hospitality industry.
Key requirements- Strong understanding of ITIL processes (ITIL certification highly desirable)
- Proven IT Service Delivery/IT operations in multi-vendor environment
- Background experience in retail, hospitality or restaurant industry
- Experienced in managing outsourced IT service providers
- Effective communicator, with a strong ability to collaborate
- Vendor relationship management
This is an exciting opportunity for a talented Service Delivery Manager to join a globally recognised hospitality brand and take ownership of delivering high-quality, reliable IT services.
Location: London (3x a week)
Salary: Up to £85,000 plus benefits
Information Technology Service Delivery Manager employer: Ventula Consulting
Contact Detail:
Ventula Consulting Recruiting Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Service Delivery Manager. Highlight your experience with ITIL processes and any relevant work in the hospitality industry. We want to see how your background aligns with what our globally renowned client is looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your experience managing vendor relationships and driving service improvements. We love seeing genuine enthusiasm for the position!
Showcase Your Communication Skills: As a Service Delivery Manager, effective communication is key. In your application, give examples of how you've collaborated with teams or managed stakeholders. We want to know how you can build strong partnerships with MSPs and suppliers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensure it gets the attention it deserves. We’re excited to see what you bring to the table!
