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- Tasks: Lead IT service delivery for a global hospitality brand and enhance supplier partnerships.
- Company: Join a renowned hospitality client with a focus on high-quality IT services.
- Benefits: Competitive salary up to £85,000, hybrid work, and additional perks.
- Why this job: Make a real impact in the hospitality industry by ensuring seamless IT operations.
- Qualifications: Strong ITIL knowledge and experience in service delivery within multi-vendor environments.
- Other info: Exciting opportunity for career growth in a dynamic, globally recognised brand.
Service Delivery Manager – Hospitality – Up to £85,000 plus benefits – London (hybrid)
Service Delivery Manager required to join our globally renowned hospitality client, taking ownership of the consistent and high-quality delivery of IT services across their global operations.
The Service Delivery Manager will work collaboratively with key Managed Service Providers (MSPs) and non-MSP suppliers to build strong, productive partnerships. You will play a pivotal role in strengthening supplier relationships, driving service improvements, and overseeing the monitoring and reporting of SLAs and KPIs across all technology vendors.
Acting as the operational point of contact for MSPs and both Front of House and Back of House vendors, you’ll ensure that outsourced partners deliver dependable, scalable technology solutions that keep business operations running seamlessly.
The successful candidate will have a strong understanding of ITIL processes — particularly Incident, Problem, Change, and Service Level Management — and will ideally bring experience from within the hospitality industry.
Key requirements
- Strong understanding of ITIL processes (ITIL certification highly desirable)
- Proven IT Service Delivery/IT operations in multi-vendor environment
- Background experience in retail, hospitality or restaurant industry
- Experienced in managing outsourced IT service providers
- Effective communicator, with a strong ability to collaborate
- Vendor relationship management
This is an exciting opportunity for a talented Service Delivery Manager to join a globally recognised hospitality brand and take ownership of delivering high-quality, reliable IT services.
Location: London (3x a week)
Salary: Up to £85,000 plus benefits
Contact Detail:
Ventula Consulting Recruiting Team
We think you need these skills to ace Information Technology Service Delivery Manager
How to prepare for a job interview at Ventula Consulting
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL processes, especially Incident, Problem, Change, and Service Level Management. Be ready to discuss how you've applied these in previous roles, particularly in a multi-vendor environment.
✨Showcase Your Hospitality Experience
Since this role is within the hospitality sector, highlight any relevant experience you have. Share specific examples of how you've improved service delivery or managed vendor relationships in similar settings.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems or improve service delivery. Think about past challenges you've faced and how you overcame them, especially in managing outsourced IT services.
✨Demonstrate Strong Communication Skills
As an effective communicator, you'll need to show how you can collaborate with both MSPs and internal teams. Prepare to discuss how you've built strong partnerships and resolved conflicts in the past.
