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- Tasks: Lead vendor management and contract negotiations across the broker value chain.
- Company: Join a rapidly growing organisation with ambitious goals.
- Benefits: Competitive salary of £150K+, flexible remote work, and career advancement opportunities.
- Other info: Work closely with the COO and board, with excellent growth potential.
- Why this job: Be at the forefront of strategic vendor relationships and drive impactful change.
- Qualifications: Strong experience in contract management and relationship building.
The predicted salary is between 150000 - 200000 £ per year.
Director of Vendor Management across the broker value chain. Responsibilities include:
- Own all commercial contracts with providers end-to-end.
- Lead contract negotiations/renewals, rate renegotiations and SLA amendments; ensure the company is never in a position of auto-renewing on unfavourable terms.
- Key individual on any due diligence activities.
- Manage the contract register; maintain current, executed versions of all agreements including IDTAs.
- Instruct external legal advisers on contract matters; review and approve legal advice before escalation to COO.
- Drive MSA/contract renegotiations from input-based to outcome-based/step-down FTE provisions as automation matures.
- Act as the primary relationship owner with all three providers at account director/board level.
- Chair quarterly business reviews (QBRs) with each provider; ensure QBR outputs feed into the performance dashboard.
- Manage the escalation path for all P1/P2 incidents across the outsource portfolio.
- Maintain constructive but commercially robust relationships.
- Oversee onboarding of any future providers within the multi-provider model.
- Accountable for SLA compliance across all three providers; reviews the weekly performance pack produced by the Performance Analyst.
- Approve the monthly and quarterly performance reporting presented to the Group Operations Committee.
- Monitor benefits realisation against the Harley business case; escalate material variances to the COO and CFO.
- Oversee the VMO tooling suite (vendor management platform, SLA dashboards, contract repository); approve tooling changes.
The role reports directly to the COO and attends the Group Operations Committee. It is the most commercially exposed position in the retained VMO structure and requires an individual capable of holding captives and three provider relationships simultaneously while maintaining regulatory compliance and delivering a programme of continuous improvement. This is a wonderful opportunity to join a hugely ambitious organisation on a growth trajectory reporting directly into the board COO. The role can be based out of the London or regional offices and is 2/3 days in the office with the rest remote. The package is based in the region of £150K with a package will in excess of £200K.
Director of Vendor Management & BPO employer: Ventula Consulting
Contact Detail:
Ventula Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Vendor Management & BPO
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way, especially for a high-level role like Director of Vendor Management.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their vendor management strategies and be ready to discuss how you can drive improvements. Show them you’re not just another candidate; you’re the one they need!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you note to express your appreciation and reiterate your interest. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your skills. Plus, it shows you’re genuinely interested in joining our ambitious team. Let’s get you on board!
We think you need these skills to ace Director of Vendor Management & BPO
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director of Vendor Management & BPO. Highlight your experience with contract negotiations, managing provider relationships, and any relevant achievements that showcase your ability to drive performance and compliance.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the job description, like leading contract renewals or managing SLA compliance, and show us your passion for vendor management.
Showcase Your Leadership Skills: As this role involves managing relationships at a high level, make sure to highlight your leadership experience. Talk about how you've successfully led teams or projects in the past, especially in a vendor management context, to demonstrate your capability to handle this commercially exposed position.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen on joining our ambitious team!
How to prepare for a job interview at Ventula Consulting
✨Know Your Contracts Inside Out
Make sure you’re well-versed in the types of contracts you’ll be managing. Brush up on commercial contracts, SLAs, and any specific terms relevant to the role. Being able to discuss these confidently will show that you’re ready to take charge.
✨Prepare for Negotiation Scenarios
Think about potential negotiation scenarios you might face in this role. Prepare examples from your past experiences where you successfully negotiated terms or resolved conflicts. This will demonstrate your ability to handle tough situations effectively.
✨Understand the Provider Landscape
Research the key providers you’ll be working with. Understand their strengths, weaknesses, and how they fit into the broker value chain. This knowledge will help you build rapport and show that you’re proactive about managing those relationships.
✨Showcase Your Leadership Skills
Since this role involves leading quarterly business reviews and managing multiple relationships, be ready to share examples of your leadership style. Discuss how you’ve driven performance improvements and maintained strong relationships in previous roles.