Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead vendor management and BPO operations, ensuring top-notch service delivery and contract compliance.
- Company: Join one of the UK's leading insurance groups with a strong growth trajectory.
- Benefits: Flexible working options, competitive salary, and opportunities for professional development.
- Other info: Work in a collaborative environment with global reach and significant career advancement potential.
- Why this job: Be at the forefront of innovation in a dynamic industry, making impactful decisions.
- Qualifications: Proven experience in vendor management and strong negotiation skills required.
The predicted salary is between 80000 - 120000 £ per year.
One of the UK’s leading insurance groups requires a Director of Vendor Management and BPO. This is a hugely ambitious insurance group that has grown through acquisition to become a leader in the industry.
The position owns the end-to-end commercial relationship across captive and outsourced operations portfolio. This is a hands-on, senior role combining procurement/contract governance with day-to-day provider relationship management. The postholder provides the commercial authority and credibility needed to hold our outsource provider to the terms of their agreements and to escalate effectively when performance falls short.
This is the single point of commercial accountability for the company's multi-provider outsource portfolio. It is the most critical retained hire in the vendor management office structure. This role acts globally to manage existing relationships and ensure a clear articulation of the scope and quality of the service.
Responsibilities include:
- Own the offshore strategy and work with the regions/providers to ensure global adoption, business process improvement, and technology innovation.
- Own all commercial contracts with providers end-to-end.
- Lead contract negotiations/renewals, rate renegotiations, and SLA amendments.
- Instruct external legal advisers on contract matters.
- Drive MSA/contract renegotiations from input-based to outcome-based/step-down FTE provisions as automation matures.
- Act as the primary relationship owner with all three providers at account director/board level.
- Ensure QBR outputs feed into the performance dashboard.
- Accountable for SLA compliance across all three providers; review the weekly performance pack produced by the Performance Analyst.
- Approve the monthly and quarterly performance reporting presented to the Group Operations Committee.
- Oversee the VMO tooling suite (vendor management platform, SLA dashboards, contract repository).
This role is the most commercially exposed position in the retained VMO structure and requires an individual capable of holding captives and three provider relationships simultaneously while maintaining regulatory compliance and delivering a programme of continuous improvement.
The role can be based out of the London or regional offices and is 2/3 days in the office with the rest remote.
Director of Vendor Management & BPO in City of London employer: Ventula Consulting
Contact Detail:
Ventula Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Vendor Management & BPO in City of London
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Prepare for those interviews by researching the company and its competitors. We want you to be able to discuss how your experience aligns with their goals, especially in vendor management and BPO.
✨Tip Number 3
Showcase your achievements! When discussing your past roles, focus on specific outcomes and improvements you’ve driven. We love hearing about how you’ve made a difference in previous positions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for talented individuals like you to join our team.
We think you need these skills to ace Director of Vendor Management & BPO in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director of Vendor Management & BPO. Highlight your experience in procurement, contract governance, and managing provider relationships. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this hands-on role. Share specific examples of how you've successfully managed vendor relationships and driven improvements in past positions.
Showcase Your Commercial Acumen: This role is all about commercial accountability, so make sure to highlight your experience with contract negotiations and performance management. We’re looking for someone who can hold providers accountable and drive results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Ventula Consulting
✨Know Your Stuff
Make sure you thoroughly understand the ins and outs of vendor management and BPO. Brush up on your knowledge of contract governance, SLA compliance, and performance metrics. Being able to discuss these topics confidently will show that you're not just familiar with the role but are genuinely passionate about it.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed provider relationships or led contract negotiations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your hands-on experience and how it aligns with the responsibilities of the position.
✨Ask Insightful Questions
Interviews are a two-way street, so come armed with thoughtful questions about the company's vendor management strategy and their expectations for the role. This not only shows your interest but also gives you a chance to assess if the company is the right fit for you.
✨Demonstrate Leadership Skills
As this role is senior, it's crucial to convey your leadership abilities. Be ready to discuss how you've driven change in previous positions, particularly in terms of improving processes or managing teams. Highlight your ability to influence stakeholders at all levels, as this will be key in managing multiple provider relationships.