High-growth global FinTech payments scale-up now requires a delivery focused program manager to ensure operational readiness is in place to support and scale their new payments platform across new markets/countries.
This role will collaborate with product, Engineering, operations and vendors to act as the bridge between platform and operational service, ensuring platform releases are tested and operationally equipped for go-live and support.
The role:
- Lead service design and process/procedure mapping, identifying gaps and translating them into platform requirements.
- Own the enterprise-wide servicing tool vision and coordinate its implementation with vendors and internal teams.
- Run technical service readiness governance forums and track readiness risks and dependencies.
- Design and deliver Ops training and own operational testing and hypercare through to live service acceptance.
Key Requirements:
- Proven experience leading service readiness / acceptance-into-service workstreams within a large-scale platform transformation (ideally in payments, fintech, card issuing )
- Experience in service design and process mapping.
- Previous experience implementing enterprise-wide tooling as part of an operating model change.
- Experience with operational/acceptance testing and failover/DR testing.
- Hypercare planning and early-life support experience.
- Excellent communicator who is comfortable being hands on and delivery focused.
This is a Permanent opportunity offering a competitive salary plus 20% bonus and comprehensive benefits package.
In terms of working structure, this is hybrid 1-2 days per week in our clients Central London office and the rest remote.
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Program Manager – Country Readiness - Payments FinTech – London (Hybrid) employer: Ventula Consulting LTd
Join a pioneering joint venture in central London, where you will play a crucial role in developing a cutting-edge security product aimed at restoring trust in voice communication. Our collaborative work culture fosters innovation and growth, offering you the chance to shape the future of mobile security while enjoying hybrid working arrangements and competitive compensation. With a focus on mentorship and technical excellence, this is an exceptional opportunity for passionate engineers looking to make a meaningful impact in the telecommunications industry.
