Inbound Sales Support in Harrogate

Join Ventrolla – Preserving Britain's Heritage, One Window at a Time. Ventrolla is the UK's leading specialist in heritage timber window and door restoration, preserving the character and beauty of period properties for over 40 years. From our head office in Harrogate, we work with discerning homeowners, architects and commercial property professionals to restore, upgrade and transform original timber windows and doors.

At Ventrolla, craftsmanship and innovation go hand in hand. Our expert teams combine traditional joinery skills with modern engineering to deliver bespoke timber window and door solutions that respect the authenticity of historic buildings while significantly improving comfort, energy efficiency and longevity. Every project is delivered with care, ensuring the original charm and architectural integrity of a property is not only protected but enhanced.

Joining Ventrolla means becoming part of a company that values craftsmanship, attention to detail and pride in delivering what we stand for – Precision Heritage. We are proud to have an Excellent Trustpilot rating and to have been recognised as Property Business of the Year 2026.

For those who join us, Ventrolla offers the opportunity to work with a respected brand, develop specialist skills and be part of a team that genuinely cares about quality, heritage and customer satisfaction, working on prestigious properties from cottages, manor houses and national landmarks to royal residences.

The Opportunity

We are looking for a proactive and customer-focused Internal Sales Support professional to join our friendly Sales team based in Harrogate. This is a varied role supporting both our Residential and Commercial Sales divisions, managing inbound enquiries from initial contact through qualification, customer engagement, proposal coordination and ongoing sales support. You'll play a key role in ensuring every opportunity is progressed efficiently while delivering an exceptional customer experience.

Working closely with our field sales consultants, surveyors and wider commercial team, you'll help drive sales growth by ensuring enquiries are professionally managed, proposals are followed up and customers remain engaged throughout their buying journey. This role includes uncapped commission amongst other benefits.

What You'll Be Doing

• Manage inbound enquiries across both Residential and Commercial Sales, taking ownership of each opportunity from initial enquiry through qualification, customer contact, information gathering and scheduling activities.
• Qualify enquiries to ensure opportunities are appropriate before progressing them through the sales process.
• Build strong relationships with prospective customers, understanding their requirements and explaining how Ventrolla's products and services can meet their needs.
• Coordinate appointments and activities for our field sales consultants, ensuring a seamless customer journey.
• Manage proposal submissions and customer follow-ups across both Residential and Commercial Sales, ensuring opportunities continue to progress.
• Proactively manage your sales pipeline, maintaining regular customer contact and identifying opportunities to progress enquiries.
• Work collaboratively with colleagues across Sales, Operations and Customer Service to deliver an outstanding customer experience.
• Maintain accurate customer records, sales activity and reporting within our CRM system.
• Ensure all administration is completed accurately and efficiently in line with company processes.

What We're Looking For

• You’ll be successful in this role if you have previous experience in an internal sales, sales support, customer service or contact centre environment.
• Are an excellent communicator with the ability to build rapport and develop strong customer relationships.
• Enjoy speaking with customers and understanding their individual requirements.
• Are organised, proactive and able to manage multiple enquiries simultaneously.
• Have strong attention to detail and excellent administrative skills.
• Are confident using CRM systems and Microsoft Office applications.
• Thrive in a fast-paced environment where customer service and commercial awareness are equally important.
• Enjoy working collaboratively as part of a supportive team.

Why Join Ventrolla?

At Ventrolla, you'll join a business with a strong reputation, premium products and a genuine passion for quality. You'll become part of a supportive and collaborative team where your contribution directly impacts our customers' experience and the continued growth of the business.

You'll have the opportunity to work on prestigious projects ranging from charming cottages and manor houses to listed buildings, national landmarks and even royal residences, helping to preserve some of the UK's most beautiful properties for generations to come.

This is a full-time, office-based role located at our Head Office in Harrogate, working Monday to Friday.

Benefits:

• Casual dress
• Company pension
• Free parking
• On-site parking