Key Accounts Manager

We are the leading timber window contractor in the UK specialising in the design, supply, and installation of high-quality windows, doors, and the restoration of existing windows for commercial developments and bespoke domestic projects. We are proud of our 40-year heritage. Being privately owned and financially stable, our business continues to grow steadily, with a strong project pipeline, and a reputation for delivering quality, technical expertise, and long-term value. This is an exciting time to join a progressive company where you will be encouraged to contribute, collaborate, and make a real impact at a time when we are preparing for further growth and development of our business.

The role of a Key Account Manager (KAM) is pivotal in the landscape of business-to-business (B2B) sales and client relationship management. A Key Account Manager is primarily responsible for managing and nurturing relationships with a company’s most important clients—those that contribute significantly to the company’s revenue and growth. These clients are often referred to as “key accounts,” and they typically represent a substantial portion of the company’s business. The KAM’s role extends beyond mere sales; it encompasses strategic planning, relationship building, and a deep understanding of the client’s needs and objectives. Key Account Managers serve as the main point of contact between the client and the company, ensuring that the client’s expectations are met and that they receive the highest level of service. This role requires a blend of sales acumen, strategic thinking, and interpersonal skills. KAMs are tasked with developing long-term relationships that foster loyalty and retention, ultimately leading to increased sales and profitability for both the client and the company.

Duties to include:

• Client Relationship Management: Building and maintaining strong relationships with key clients, understanding their business needs, and ensuring their satisfaction with the company’s products or services.
• Strategic Planning: Developing account plans that align with the client’s goals and the company’s objectives, identifying opportunities for growth and expansion.
• Cross-Functional Collaboration: Working closely with other departments, such as marketing, product development, and customer service, to ensure that the client’s needs are met and that the company delivers on its promises.
• Negotiation: Engaging in negotiations with clients to secure contracts, pricing, and terms that are beneficial for both parties.
• Performance Monitoring: Tracking the performance of key accounts, measuring success against established KPIs, and adjusting as necessary to improve outcomes.

The Key Account Manager role is integral to a company’s success, as it directly impacts client satisfaction, retention, and revenue growth.

The Role:

• This is an office-based role working from our head office in Harrogate.
• The Key Account Manager role dealing with the renovation of windows to high-end projects and the supply and installation of our new timber window range.
• Liaising with main contractors, house builders and developers for new build and commercial projects.
• Will be responsible for taking enquiries from clients over the phone and email.
• Analyse drawings and specifications to gain a full understanding of projects.
• Writing up quotes on the back of enquiries and talking through the quote with the client.
• Build and develop relationships with clients throughout the process to encourage repeat business.
• Dealing with projects ranging in value from £50,000 – £1,000,000.

The ideal applicant:

• Must have sales, estimating, order processing and client liaison experience.
• Highly advantageous if you have experience dealing with timber windows and doors.
• Must have some understanding of technical drawings and building regulations.
• Excellent communication skills both written and verbal.
• Ability to build and develop relationships.
• Wanting to forge a career.
• Computer literate (Microsoft Office).
• Driven, hungry, ambitious and enthusiastic.

Renumeration: £38,000.00 basic salary with a commission structure OTE £60,000.00.