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- Tasks: As a Service Scheduler, you'll coordinate maintenance works and manage contractor schedules.
- Company: Join Ventro, Firntec, and LivGreen, leaders in fire-safety services and net zero retrofit.
- Benefits: Enjoy perks like healthcare, extra leave options, and fun company events.
- Why this job: This role offers a chance to build relationships and make an impact in a dynamic team.
- Qualifications: Previous admin or customer service experience is a must; strong communication skills are key.
- Other info: Ventro values diversity and encourages applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Job Title: Service Scheduler
Location: Plymouth
Contract Type: Permanent, Full-time, Monday-Friday
Ventro, Firntec and LivGreen are an exciting group of companies focused on fire-safety services and net zero retrofit. As the Service Scheduler you will work closely and effectively with service team, scheduling contractors to complete planned maintenance works. You will be the first point of contact within the service team; answering incoming calls, scheduling contractor diaries and producing weekly reports.
Key Responsibilities:
- Responsible for completing maintenance compliance jobs as requested by Ventro clients.
- Weekly reporting – these are to be sent to the maintenance manager and clients as required.
- Schedule contractor diaries: these are to be sent on a weekly basis and in 1 week advance of the scheduled works.
- Building and maintaining relationships with clients and contractors
- Raising requests for contractor support with HR Team
- Ensure that all contractors have Ventro uniform and materials/tools required to complete works.
- Tenant Liaison
- Answer all telephone calls and answer queries as necessary
- Ensure that Salesforce is updated accurately for invoicing.
- Responsible for updating the database/salesforce and adding new sites/contracts/jobs
- Invoice processing
- Request ID badges for contractors
- Accommodation and travel bookings as required.
The successful candidate will:
- Previous administration and/or customer service experience is required.
- Excellent communication skills
- Confident liaising with clients, contractors and internal staff
- Organised
What you will get in return:
- Ability to purchase additional annual leave
- Healthcare scheme
- Regular company events
- Cycle to work scheme
- Company reward scheme (vouchers, etc)
Ventro Ltd values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Note: Ventro prefer to hire directly and we will be in touch with our PSL Agencies if this role is eligible. We do not accept speculative CVs and no fee will be applicable if sent.
Scheduler employer: Ventro - Fire Compliance
Contact Detail:
Ventro - Fire Compliance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Familiarize yourself with the tools and software commonly used in scheduling, such as Salesforce. Being able to demonstrate your proficiency in these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight your previous experience in administration or customer service by preparing specific examples of how you've effectively managed schedules or resolved client issues. This will show that you have the relevant skills for the role.
✨Tip Number 3
Research Ventro and its services thoroughly. Understanding their focus on fire-safety and net zero retrofit will allow you to speak knowledgeably about the company and demonstrate your genuine interest in the position.
✨Tip Number 4
Practice your communication skills, especially in a customer service context. Since you'll be the first point of contact, being able to convey information clearly and confidently is crucial for success in this role.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Scheduler position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous administration or customer service experience. Provide specific examples of how you've successfully managed schedules or communicated with clients and contractors.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to demonstrate your communication skills in your application. Use clear and concise language, and consider including examples of how you've effectively liaised with different stakeholders.
Tailor Your Application: Customize your CV and cover letter to reflect the values and requirements mentioned in the job description. Mention your organizational skills and ability to maintain relationships, as these are key aspects of the Scheduler role.
How to prepare for a job interview at Ventro - Fire Compliance
✨Show Your Organizational Skills
As a Service Scheduler, being organized is key. Prepare examples of how you've successfully managed schedules or projects in the past. This will demonstrate your ability to handle the responsibilities of the role.
✨Communicate Clearly
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you’ve effectively communicated with clients and contractors in previous roles.
✨Familiarize Yourself with Salesforce
Since updating Salesforce accurately is part of the job, it’s beneficial to have a basic understanding of the platform. If you have experience with similar CRM systems, be prepared to discuss that as well.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific scheduling challenges or client interactions. Think through potential scenarios and how you would resolve them, showcasing your problem-solving skills.
