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For Companies At a Glance
- Tasks: Manage and implement client solutions using Zendesk and other contact centre software.
- Company: Join Ventrica, a growing company focused on professional and technical services.
- Benefits: Enjoy a collaborative culture, opportunities for innovation, and professional growth.
- Why this job: Be part of a dynamic team that values excellence and customer satisfaction.
- Qualifications: Previous experience as a Zendesk Administrator or similar role is essential.
- Other info: Ideal for those looking to enhance their technical skills in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
As a Zendesk Specialist you will play a key role within Ventrica as we continue to grow and expand our professional and technical services. You will contribute to a culture of collaboration, innovation, and excellence within your team and across the business.
This role suits someone with previous Zendesk experience who wants more exposure to designing, building and supporting instances across multiple verticals and sectors.
Responsibilities:
- Administer and Manage implementing client solutions using Zendesk and other contact centre software as needed.
- Support, Implement and/or optimize the following channels: Messaging and Social, Talk and Email, Bots, and automation.
- Define technical project requirements in collaboration with team members and stakeholders across the business.
- Troubleshoot client issues, document findings, and execute technical solutions with the support of the IT team.
- Work closely with the business to deliver requirements and resolve issues within the agreed timeline.
- Prepare, update, and manage technical and business documentation.
- Establish and maintain professional relationships with clients, while effectively managing technical project materials.
- Ensure customer satisfaction by improving customer experience (CX) and reducing employee effort.
- Present technical solutions and product updates to clients as required.
KEY SKILLS:
Required:
- Proven Experience as a Zendesk Administrator/Consultant or similar role
- Experience with REST APIs, JSON, Web Services.
- Strong understanding of system integration, API usage, and data management.
- Demonstrates a methodical approach to problem-solving and troubleshooting, with the ability to identify, analyse, and resolve technical issues efficiently and effectively.
- Ability to understand business processes and assist in translating business requirements into application functionality. Must be able to effectively communicate with non-technical collaborators.
- Strong personal workload management and organisational skills.
- Excellent communication skills, both verbally and in writing. Must be able to explain technical concepts to non-technical individuals.
- Ability to build and improve relationships across the company and with clients.
Desirable:
- Contact Centre Experience
- Knowledge of any of the following languages – JavaScript, NodeJS, C#.
- Experience Creating, Administering AI Solutions
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Zendesk Specialist employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Zendesk Specialist
✨Tip Number 1
Familiarise yourself with Zendesk's features and functionalities. Spend some time exploring the platform, especially the areas related to messaging, social channels, and automation, as these are key responsibilities in the role.
✨Tip Number 2
Network with current Zendesk users or professionals in similar roles. Join online forums or LinkedIn groups where you can ask questions and gain insights about best practices and common challenges faced in the industry.
✨Tip Number 3
Brush up on your technical skills, particularly around REST APIs and JSON. Consider taking a short course or watching tutorials that focus on these areas, as they will be crucial for troubleshooting and implementing client solutions.
✨Tip Number 4
Prepare to demonstrate your problem-solving skills during the interview. Think of specific examples from your past experience where you've successfully resolved technical issues or improved customer experiences using Zendesk.
We think you need these skills to ace Zendesk Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience with Zendesk and any relevant technical skills. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role and how your background aligns with Ventrica's needs. Mention specific projects or experiences that showcase your problem-solving abilities and technical expertise.
Showcase Technical Skills: Emphasise your experience with REST APIs, JSON, and system integration in your application. Provide examples of how you've successfully implemented solutions in previous roles.
Highlight Communication Skills: Since the role requires explaining technical concepts to non-technical individuals, include examples in your application that demonstrate your ability to communicate effectively across different teams.
How to prepare for a job interview at Ventrica
✨Showcase Your Zendesk Experience
Make sure to highlight your previous experience with Zendesk during the interview. Be prepared to discuss specific projects you've worked on, the challenges you faced, and how you overcame them. This will demonstrate your expertise and ability to contribute to Ventrica's growth.
✨Understand the Technical Requirements
Familiarise yourself with REST APIs, JSON, and system integration before the interview. Being able to discuss these technical aspects confidently will show that you have the necessary skills to manage and implement client solutions effectively.
✨Communicate Clearly with Non-Technical Stakeholders
Since the role requires explaining technical concepts to non-technical individuals, practice simplifying complex ideas. Use examples from your past experiences to illustrate how you've successfully communicated with clients or team members who may not have a technical background.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've identified and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your methodical approach to troubleshooting and your ability to deliver results under pressure.
