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For Companies At a Glance
- Tasks: Administer and optimise Zendesk solutions while enhancing customer experience.
- Company: Join Ventrica, a growing company focused on collaboration and innovation.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Why this job: Make a real impact by improving client solutions and customer satisfaction.
- Qualifications: Previous Zendesk experience and strong problem-solving skills required.
- Other info: Dynamic role with opportunities to work across various sectors.
The predicted salary is between 30000 - 42000 £ per year.
As a Zendesk Specialist you will play a key role within Ventrica as we continue to grow and expand our professional and technical services. You will contribute to a culture of collaboration, innovation, and excellence within your team and across the business. This role suits someone with previous Zendesk experience who wants more exposure to designing, building and supporting instances across multiple verticals and sectors.
Responsibilities
- Administer and manage implementing client solutions using Zendesk and other contact centre software as needed.
- Support, implement and/or optimize the following channels: Messaging and Social, Talk and Email, Bots, and automation.
- Define technical project requirements in collaboration with team members and stakeholders across the business.
- Troubleshoot client issues, document findings, and execute technical solutions with the support of the IT team.
- Work closely with the business to deliver requirements and resolve issues within the agreed timeline.
- Prepare, update, and manage technical and business documentation.
- Establish and maintain professional relationships with clients, while effectively managing technical project materials.
- Ensure customer satisfaction by improving customer experience (CX) and reducing employee effort.
- Present technical solutions and product updates to clients as required.
Key Skills Required
- Proven Experience as a Zendesk Administrator/Consultant or similar role.
- Strong understanding of system integration, API usage, and data management.
- Demonstrates a methodical approach to problem-solving and troubleshooting, with the ability to identify, analyse, and resolve technical issues efficiently and effectively.
- Ability to understand business processes and assist in translating business requirements into application functionality.
- Must be able to effectively communicate with non-technical collaborators.
- Strong personal workload management and organisational skills.
- Excellent communication skills, both verbally and in writing.
- Must be able to explain technical concepts to non-technical individuals.
- Ability to build and improve relationships across the company and with clients.
Desirable
- Contact Centre Experience.
- Experience with REST APIs, JSON, Web Services.
- Knowledge of any of the following languages - JavaScript, NodeJS, C#.
- Experience Creating, Administering AI Solutions.
Zendesk Specialist employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Zendesk Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for a Zendesk Specialist role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your Zendesk projects and achievements. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common Zendesk scenarios. Think about how you would troubleshoot issues or implement solutions. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are eager to join us at Ventrica. It shows initiative and enthusiasm, which we totally appreciate!
We think you need these skills to ace Zendesk Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Zendesk experience and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Zendesk Specialist role and how you can contribute to our culture of collaboration and innovation.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate a methodical approach to problem-solving, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ventrica
✨Know Your Zendesk Inside Out
Make sure you brush up on your Zendesk knowledge before the interview. Be ready to discuss your previous experiences with the platform, including any specific projects you've worked on. Highlight how you've implemented solutions and optimised channels like Messaging, Social, and Email.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about times when you had to troubleshoot client problems or collaborate with IT teams. Being able to articulate your methodical approach to problem-solving will impress the interviewers.
✨Communicate Like a Pro
Since you'll need to explain technical concepts to non-technical folks, practice simplifying complex ideas. During the interview, focus on clear communication and ensure you can convey your thoughts effectively. This will demonstrate your ability to bridge the gap between tech and business.
✨Build Rapport with Your Interviewers
Establishing a good relationship with your interviewers can go a long way. Be personable and engage with them during the conversation. Show genuine interest in their work and the company culture at Ventrica, as this will reflect your enthusiasm for the role.
