At a Glance
- Tasks: Provide exceptional customer service for luxury brands in fashion and beauty.
- Company: Join Ventrica, a dynamic contact centre with a passion for customer experience.
- Benefits: Work remotely, enjoy flexible hours, and develop your skills in a supportive environment.
- Other info: Exciting opportunity to grow in a fast-paced, innovative company.
- Why this job: Be a brand ambassador and make a real impact on customer satisfaction.
- Qualifications: Fluent in English and Spanish, with a passion for customer service and communication skills.
The predicted salary is between 24000 - 30000 € per year.
Do you have a passion for fashion, fragrance, and beauty? Are you driven to ensure that every customer’s needs are met with precision and care? If so, we have an exciting opportunity for you to join our dynamic outsourced contact centre team and help us deliver an exceptional customer experience for our prestigious client, Puig. At Ventrica, we are committed to providing outstanding customer experiences, driven by our core values of Trust, Passion, and Boldness. Please note, this role is a 6 month fixed term contract.
Responsibilities
- Being the first point of contact for all customer queries, providing expert product advice that reflects the high standards of Puig’s luxury brands.
- Proactively managing escalations, handling returns/exchanges, tracking order statuses, and providing clear logistics information, ensuring the customer feels heard and valued.
- Acting as a bold brand ambassador, upholding Puig’s reputation by delivering exceptional service across telephone, social media, web chat, and email.
- Ensuring every customer interaction is customer‑centric, leaving them with a positive, memorable experience.
Qualifications
- A genuine passion for delivering excellent customer service, with an empathetic approach to every interaction.
- Exceptional communication skills, both written and verbal, with the ability to adapt your style to suit each individual customer.
- Previous experience in a customer‑facing environment, ideally within the beauty, cosmetics, or fashion industries.
- Confidence in managing objections and a boldness in resolving issues in a way that enhances the customer’s loyalty to the brand.
- Proficiency in IT systems, including CRM software and Microsoft Office, enabling you to efficiently manage customer interactions and data.
- Flexibility, professionalism, and a drive to continuously learn and improve in your role.
- Strong social service etiquette, ensuring a seamless, personable experience with every customer.
Hours, Location & Language Requirement
- 40 hours per week 14:00-23:00 Monday to Friday
- The first 2 weeks will be 09:00-18:00 Monday to Friday for training
- Fully remote, but you must be based in the UK whilst working
- You must be fully fluent in both English and Spanish, both written and verbal
Homeworking Eligibility
Please refer to the following links to ensure your laptop/pc has the current supported systems:
- Windows 11: Windows 11 Home and Pro – Microsoft Lifecycle | Microsoft Learn
- macOS: Apple macOS – endoflife.date
Windows: MUST be a Windows 11 compatible machine, but MUST also be equipped with the following:
- Windows 11 25H2 or later
- 8th Generation (or later) Intel i5 processor or 3rd Gen (or later) AMD Ryzen processor
- 16GB RAM Minimum
- 15GB+ Free Storage Space
Apple/macOS: MUST be equipped with the following:
- macOS 14 (Sonoma) or later
- 16GB RAM Minimum
- 15GB+ Free Storage Space
We do not allow Chromebooks or support Windows devices running in ‘S Mode’.
Hardware & Software:
Mobile Phone You MUST have an Apple or Android smartphone equipped with either iOS 18.0 (or later) or Android version 14.0 (or later). This is required as part of the multi‑factor authentication setup to safeguard your Ventrica account.
Minimum Speed Requirements
- Ping ms Maximum 20ms
- DOWNLOAD Mbps Minimum 20 MBps
- UPLOAD Mbps Minimum 5Mbps
Please be advised we do not support any connection based on mobile networks.
About Ventrica
At Ventrica, we don’t just meet customer expectations — we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence.
Spanish Customer Service Advisor - Remote employer: Ventrica
At Ventrica, we pride ourselves on being an exceptional employer that values Trust, Passion, and Boldness. Our remote Spanish Customer Service Advisor role offers a supportive work culture where your contributions are recognised, alongside opportunities for personal and professional growth within the dynamic beauty and fashion industry. Join us to be part of a team that not only meets but exceeds customer expectations, all while enjoying the flexibility of working from home in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Spanish Customer Service Advisor - Remote
✨Tip Number 1
Get to know the company inside out! Research Ventrica and Puig, their values, and what makes them tick. This way, when you chat with them, you can show off your passion for their brands and how you can contribute to their mission.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing different scenarios with a friend. This will help you feel more confident and ready to tackle any customer query that comes your way.
✨Tip Number 3
Be bold in your approach! Don’t shy away from showcasing your personality during interviews. Share your experiences and how you've gone above and beyond for customers in the past. Remember, they want someone who embodies their core values of Trust, Passion, and Boldness.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. So, don’t wait around – get your application in and let’s make some magic happen!
We think you need these skills to ace Spanish Customer Service Advisor - Remote
Some tips for your application 🫡
Show Your Passion:Let your love for fashion, fragrance, and beauty shine through in your application. We want to see how your enthusiasm aligns with our commitment to delivering exceptional customer experiences.
Tailor Your Communication:Make sure your written application reflects the exceptional communication skills we’re looking for. Adapt your style to show that you can connect with customers in a personable way, just like you would in a real interaction.
Highlight Relevant Experience:If you've worked in customer service, especially in beauty or fashion, shout about it! We want to know how your previous roles have prepared you to be a bold brand ambassador for Puig.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get you one step closer to joining our dynamic team at Ventrica.
How to prepare for a job interview at Ventrica
✨Know Your Products
Before the interview, dive deep into Puig's luxury brands. Familiarise yourself with their products, values, and what sets them apart in the fashion and beauty industry. This knowledge will not only impress your interviewers but also help you answer questions about providing expert product advice.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight situations where you managed escalations or resolved issues effectively. This will demonstrate your empathetic approach and ability to enhance customer loyalty, which is crucial for this role.
✨Practice Your Communication Style
Since you'll be interacting with customers across various platforms, practice adapting your communication style. Conduct mock interviews in both English and Spanish to showcase your fluency and ensure you can switch between languages seamlessly during the interview.
✨Embrace the Boldness
Ventrica values boldness, so think of ways to express your unique personality during the interview. Share ideas on how you would uphold Puig’s reputation as a brand ambassador and suggest innovative ways to enhance customer interactions. This will show that you’re not just a fit for the role, but also a proactive thinker.
