At a Glance
- Tasks: Provide exceptional customer service for luxury brands in fashion and beauty.
- Company: Join Ventrica, a fast-growing customer management business with a passion for innovation.
- Benefits: Fully remote role with flexible hours and opportunities for professional growth.
- Other info: Dynamic team environment with a commitment to exceeding customer expectations.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Fluent in English and Spanish, with a passion for customer service.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Do you have a passion for fashion, fragrance, and beauty? Are you driven to ensure that every customer’s needs are met with precision and care? If so, we have an exciting opportunity to join our dynamic outsourced contact centre team and help us deliver an exceptional customer experience for Puig.
At Ventrica, we are committed to providing outstanding customer experiences, driven by our core values of Trust, Passion, and Boldness. As part of our agile team, you will be instrumental in upholding these values while delivering superior service on behalf of Puig, a luxury fashion, fragrance, and beauty company with a portfolio of world-renowned brands such as Carolina Herrera, Paco Rabanne, Jean Paul Gaultier and many more.
Please note, this role is a fixed term contract until 31/12/2025.
Responsibilities
- Being the first point of contact for all customer queries, providing expert product advice that reflects the high standards of Puig’s luxury brands.
- Proactively managing escalations, handling returns/exchanges, tracking order statuses, and providing clear logistics information, ensuring the customer feels heard and valued.
- Acting as a bold brand ambassador, upholding Puig’s reputation by delivering exceptional service across telephone, social media, web chat, and email.
- Ensuring every customer interaction is customer-centric, leaving them with a positive, memorable experience.
What you’ll bring to the table
- A genuine passion for delivering excellent customer service, with an empathetic approach to every interaction.
- Exceptional communication skills, both written and verbal, with the ability to adapt your style to suit each individual customer.
- Previous experience in a customer-facing environment, ideally within the beauty, cosmetics, or fashion industries.
- Confidence in managing objections and a boldness in resolving issues in a way that enhances the customer’s loyalty to the brand.
- Proficiency in IT systems, including CRM software and Microsoft Office, enabling you to efficiently manage customer interactions and data.
- Flexibility, professionalism, and a drive to continuously learn and improve in your role.
- Strong social service etiquette, ensuring a seamless, personable experience with every customer.
Hours, Location & Language Requirements
- 40 hours per week
- 14:00-23:00 Monday to Friday
- Fully remote, but you must be based in the UK whilst working
- You must be fully fluent in both English and Spanish, both written and verbal
Homeworking Eligibility
Please refer to the following links to ensure your laptop/pc has the current supported systems:
- Windows 11 - Windows 11 Home and Pro - Microsoft Lifecycle | Microsoft Learn
- macOS - Apple macOS | endoflife.date
Windows MUST be a Windows 11 compatible machine, but MUST also be equipped with the following:
- Windows 11 24H2
- 8th Generation (or later) Intel i-Series processor or 3rd Gen (or later) AMD Ryzen processor
- 8GB RAM Minimum
- 15GB+ Free Storage Space
Apple/macOS MUST be equipped with the following:
- macOS 14 (Sonoma) or later
- 8GB RAM Minimum
- 15GB+ Free Storage Space
Please note: We do not allow Chromebooks or support Windows devices running in ‘S Mode’.
Hardware & Software: Mobile Phone
You MUST have an Apple or Android smartphone equipped with either iOS 17.0 (or later) or Android 13.0 (or later). This is required as part of the multi-factor authentication setup to safeguard your Ventrica account.
Minimum Speed Requirements
- Ping ms Maximum 20ms
- DOWNLOAD Mbps Minimum 20 Mbps
- UPLOAD Mbps Minimum 5 Mbps
Who are Ventrica?
Ventrica is a forward-thinking, fast-growth customer management business that partners with blue-chip brands to provide exceptional outsourced customer service. We pride ourselves on our trust and innovation, with a reputation for delivering intelligent, customer-centric solutions. In 2022, we were awarded Gold for Most Effective Application of Technology and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We also earned Gold for Manager of the Year and Silver for Head/Director of the Year at the UK National Contact Centre Awards.
At Ventrica, we don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence.
Spanish Customer Service Advisor in Southend-on-Sea employer: Ventrica
Ventrica is an exceptional employer that fosters a vibrant work culture centred around trust, passion, and boldness. As a Spanish Customer Service Advisor, you will enjoy the flexibility of remote work while being part of a dynamic team dedicated to delivering outstanding customer experiences for luxury brands. With a commitment to employee growth and innovation, Ventrica offers a supportive environment where your contributions are valued, and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Spanish Customer Service Advisor in Southend-on-Sea
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ventrica. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ventrica before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Spanish Customer Service Advisor in Southend-on-Sea
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ventrica:Your cover letter is your chance to shine! Tell us why you want to work at Ventrica specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ventrica!
How to prepare for a job interview at Ventrica
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
