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For Companies At a Glance
- Tasks: Provide exceptional customer service for luxury brands in fashion and beauty.
- Company: Join Ventrica, a fast-growing customer management business with a passion for innovation.
- Benefits: Fully remote role with flexible hours and opportunities for professional growth.
- Why this job: Be a brand ambassador and make a real impact on customer experiences.
- Qualifications: Fluent in English and Spanish, with a passion for customer service.
- Other info: Dynamic team environment with a commitment to exceeding customer expectations.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Do you have a passion for fashion, fragrance, and beauty? Are you driven to ensure that every customer’s needs are met with precision and care? If so, we have an exciting opportunity to join our dynamic outsourced contact centre team and help us deliver an exceptional customer experience for Puig.
At Ventrica, we are committed to providing outstanding customer experiences, driven by our core values of Trust, Passion, and Boldness. As part of our agile team, you will be instrumental in upholding these values while delivering superior service on behalf of Puig, a luxury fashion, fragrance, and beauty company with a portfolio of world-renowned brands such as Carolina Herrera, Paco Rabanne, Jean Paul Gaultier and many more.
Please note, this role is a fixed term contract until 31/12/2025.
Responsibilities
- Being the first point of contact for all customer queries, providing expert product advice that reflects the high standards of Puig’s luxury brands.
- Proactively managing escalations, handling returns/exchanges, tracking order statuses, and providing clear logistics information, ensuring the customer feels heard and valued.
- Acting as a bold brand ambassador, upholding Puig’s reputation by delivering exceptional service across telephone, social media, web chat, and email.
- Ensuring every customer interaction is customer-centric, leaving them with a positive, memorable experience.
What you’ll bring to the table
- A genuine passion for delivering excellent customer service, with an empathetic approach to every interaction.
- Exceptional communication skills, both written and verbal, with the ability to adapt your style to suit each individual customer.
- Previous experience in a customer-facing environment, ideally within the beauty, cosmetics, or fashion industries.
- Confidence in managing objections and a boldness in resolving issues in a way that enhances the customer’s loyalty to the brand.
- Proficiency in IT systems, including CRM software and Microsoft Office, enabling you to efficiently manage customer interactions and data.
- Flexibility, professionalism, and a drive to continuously learn and improve in your role.
- Strong social service etiquette, ensuring a seamless, personable experience with every customer.
Hours, Location & Language Requirements
- 40 hours per week
- 14:00-23:00 Monday to Friday
- Fully remote, but you must be based in the UK whilst working
- You must be fully fluent in both English and Spanish, both written and verbal
Homeworking Eligibility
Please refer to the following links to ensure your laptop/pc has the current supported systems:
- Windows 11 – Windows 11 Home and Pro – Microsoft Lifecycle | Microsoft Learn
- macOS – Apple macOS | endoflife.date
Windows MUST be a Windows 11 compatible machine, but MUST also be equipped with the following:
- Windows 11 24H2
- 8th Generation (or later) Intel i-Series processor or 3rd Gen (or later) AMD Ryzen processor
- 8GB RAM Minimum
- 15GB+ Free Storage Space
Apple/macOS MUST be equipped with the following:
- macOS 14 (Sonoma) or later
- 8GB RAM Minimum
- 15GB+ Free Storage Space
Please note: We do not allow Chromebooks or support Windows devices running in ‘S Mode’.
Hardware & Software: Mobile Phone
You MUST have an Apple or Android smartphone equipped with either iOS 17.0 (or later) or Android 13.0 (or later). This is required as part of the multi-factor authentication setup to safeguard your Ventrica account.
Minimum Speed Requirements
- Ping ms Maximum 20ms
- DOWNLOAD Mbps Minimum 20 Mbps
- UPLOAD Mbps Minimum 5 Mbps
Who are Ventrica?
Ventrica is a forward-thinking, fast-growth customer management business that partners with blue-chip brands to provide exceptional outsourced customer service. We pride ourselves on our trust and innovation, with a reputation for delivering intelligent, customer-centric solutions. In 2022, we were awarded Gold for Most Effective Application of Technology and Silver for Outsourced Contact Centre of the Year at the prestigious European Contact Centre & Customer Service Awards. We also earned Gold for Manager of the Year and Silver for Head/Director of the Year at the UK National Contact Centre Awards.
At Ventrica, we don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence.
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Spanish Customer Service Advisor employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish Customer Service Advisor
✨Tip Number 1
Get to know the company inside out! Research Puig and its brands like Carolina Herrera and Paco Rabanne. This way, when you chat with them, you can show off your knowledge and passion for their products.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers in both English and Spanish, try role-playing different scenarios with a friend. This will help you feel more confident and ready to tackle any customer query.
✨Tip Number 3
Be bold and proactive! If you get the chance to ask questions during the interview, don’t hold back. Show your enthusiasm for delivering exceptional service and how you can contribute to Ventrica's mission of exceeding customer expectations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to dive into the world of luxury customer service.
We think you need these skills to ace Spanish Customer Service Advisor
Some tips for your application 🫡
Show Your Passion: Let your love for fashion, fragrance, and beauty shine through in your application. We want to see how your enthusiasm aligns with our values of Trust, Passion, and Boldness!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience, especially in the beauty or fashion sectors. We appreciate when candidates take the time to connect their skills to what we do at Ventrica.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We value exceptional communication skills, so make sure your written words reflect that clarity and professionalism.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with Ventrica.
How to prepare for a job interview at Ventrica
✨Know Your Brands
Before the interview, take some time to research Puig and its luxury brands like Carolina Herrera and Paco Rabanne. Understanding their products and values will help you demonstrate your passion for fashion and beauty, making you a more compelling candidate.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided exceptional customer service. Highlight situations where you managed escalations or resolved issues, as this aligns perfectly with the role's responsibilities.
✨Practice Your Communication
Since communication is key in this role, practice articulating your thoughts clearly in both English and Spanish. You might even want to do a mock interview with a friend to get comfortable switching between languages.
✨Embrace the Brand Ambassador Role
Think about how you can embody the boldness and trust that Puig represents. Be ready to discuss how you would uphold their reputation while delivering memorable customer experiences across various platforms like social media and web chat.
