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- Tasks: Support parents with empathy and expertise, guiding them on their parenting journey.
- Company: Customer service firm dedicated to providing exceptional support.
- Benefits: Full-time role with remote work after training and a fixed-term contract.
- Why this job: Make a real difference in parents' lives while developing your customer service skills.
- Qualifications: Strong customer service experience and excellent communication skills.
- Other info: Join a supportive team and enjoy a positive work environment.
The predicted salary is between 30000 - 42000 £ per year.
A customer service firm is seeking an experienced Customer Service Advisor to support customers on their parenting journey with empathy and expertise. This role involves providing guidance, being a brand ambassador, and ensuring a positive support experience.
Ideal candidates should have strong customer service experience and excellent communication skills. The position is full-time with a fixed-term contract ending on June 30, 2026, and will be office-based during training before transitioning to remote work.
Parenting Support Advisor — Remote (Fixed-Term) in Southend-on-Sea employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parenting Support Advisor — Remote (Fixed-Term) in Southend-on-Sea
✨Tip Number 1
Make sure to research the company and its values before your interview. This will help you connect your experiences with their mission, showing that you're not just another candidate but someone who truly aligns with their goals.
✨Tip Number 2
Practice your communication skills! Since this role is all about supporting customers, being able to articulate your thoughts clearly and empathetically will set you apart. Try role-playing common customer scenarios with a friend.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in a Parenting Support Advisor.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and genuinely interested in the position.
We think you need these skills to ace Parenting Support Advisor — Remote (Fixed-Term) in Southend-on-Sea
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your ability to connect with customers on a personal level. We want to see how you can support parents with understanding and compassion.
Tailor Your Experience: Don’t just list your previous jobs; explain how your customer service experience relates to this role. We’re looking for specific examples that demonstrate your expertise in providing guidance and support.
Be Clear and Concise: Make sure your application is easy to read. Use clear language and avoid jargon. We appreciate straightforward communication, so let’s keep it simple and to the point!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ventrica
✨Know Your Parenting Support
Familiarise yourself with common parenting challenges and solutions. This will help you demonstrate your expertise and empathy during the interview, showing that you understand the journey parents go through.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully resolved customer issues. Highlight your communication skills and how you’ve made a positive impact on customers’ experiences.
✨Emphasise Empathy and Understanding
In this role, empathy is key. Be ready to discuss how you approach sensitive topics and support customers emotionally. Share stories that illustrate your ability to connect with others and provide compassionate guidance.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer service and parenting support. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
