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For Companies At a Glance
- Tasks: Provide expert assistance to parents, ensuring every interaction is handled with empathy.
- Company: Join a world-leading baby brand known for its commitment to customer care.
- Benefits: Flexible remote work, on-site training, and a supportive team environment.
- Why this job: Make a real difference in parents' lives while working with a passionate team.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Enjoy occasional office visits in a dynamic and friendly workplace.
The predicted salary is between 24000 - 36000 £ per year.
A customer service firm in Southend-on-Sea is currently seeking an experienced Customer Service Advisor to provide expert assistance to customers on behalf of a world-leading baby brand. In this role, you will guide parents through their journey, ensuring every interaction is handled with empathy and professionalism. Training will be on-site, after which you will work remotely with occasional office visits.
Key skills include:
- Strong communication
- Customer service experience
- A passion for helping others
Customer Service Advisor – Parenting Brand (Fixed Term) in Southend-on-Sea employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Parenting Brand (Fixed Term) in Southend-on-Sea
✨Tip Number 1
Make sure you research the parenting brand before your interview. Knowing their products and values will help you connect with the role and show that you're genuinely interested in helping parents.
✨Tip Number 2
Practice your communication skills! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real-life situations during the job.
✨Tip Number 3
Don’t underestimate the power of empathy. Think about how you would want to be treated as a parent seeking help. Show that you can relate to customers' feelings and concerns during your interactions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor – Parenting Brand (Fixed Term) in Southend-on-Sea
Some tips for your application 🫡
Show Your Passion for Parenting: When writing your application, let us know why you're passionate about helping parents. Share any personal experiences or insights that connect you to the parenting journey, as this will resonate with the brand we represent.
Highlight Your Customer Service Skills: Make sure to showcase your previous customer service experience. We want to see how you've handled challenging situations and provided excellent support in the past. Use specific examples to illustrate your skills!
Keep It Professional Yet Friendly: While we love a casual tone, remember to maintain professionalism in your application. Strike a balance between being approachable and demonstrating your expertise in customer service.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Ventrica
✨Know the Brand Inside Out
Before your interview, make sure you research the baby brand thoroughly. Understand their products, values, and mission. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Empathy
As a Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you successfully handled customer concerns with understanding and care. This will demonstrate your ability to connect with parents and provide the support they need.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, responding thoughtfully, and asking clarifying questions if needed. It shows that you value communication, which is crucial for this role.
✨Prepare for Remote Work Questions
Since the position involves remote work, be ready to discuss your experience with it. Talk about how you stay organised, manage your time, and maintain communication with your team. This will reassure them that you can thrive in a flexible working environment.
