Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support parents on their journey with expert advice and guidance.
- Company: Join Tommee Tippee, a leading baby brand dedicated to making parenting easier.
- Benefits: Fixed term contract until 30/06/2026 with a supportive team environment.
- Why this job: Make a real difference in families' lives while developing your customer service skills.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Dynamic office environment with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Do you have a passion for helping others? Join our mission to support customers on their parenting journey! We are looking for an experienced and empathetic Customer Service Advisor to join our dynamic team, providing expert advice and support on behalf of Tommee Tippee. If you’re eager to help our customers navigate the ups and downs of parenthood with care and expertise, this role is perfect for you. This role is a fixed term contract until 30/06/2026.
Tommee Tippee has been designing products that enhance parents' intuitive abilities and make caring for babies easier, simpler, and more enjoyable. We are committed to making the parenting journey easier for parents everywhere and aim to become the world’s number one parent-care company. If you’re ready to be part of something meaningful and passionate about helping families, apply today.
Responsibilities
- Being there for our customers, offering support and guidance during their parenting journey.
- Acting as a brand ambassador for Tommee Tippee, upholding their core values.
- Ensuring the customer is at the heart of every conversation, whether it’s over the phone, social media, web chat, or email, leaving them with a positive impression of you, Tommee Tippee, and Ventrica.
- Providing sales through service, assisting customers with order processing and recommending the right products for their needs.
What you’ll bring to the table
- Experience in customer service, ideally within a contact centre environment, with a focus on delivering exceptional customer experiences.
- A passion for working with a world-leading baby brand, and the desire to help set them apart from the competition.
- A genuine passion for delivering excellent customer service, ensuring a compassionate, empathetic approach with every interaction.
- The ability to deal with challenging situations and address sensitive topics with care and professionalism.
- Outstanding social service etiquette, with the ability to adapt your communication style to suit the needs of each customer.
- The ability to troubleshoot methodically and explain solutions in a clear, simple manner.
- Strong written and verbal communication skills, with the ability to determine the appropriate level of detail for customer queries.
- Confident IT skills to navigate customer service software and manage customer information accurately.
Working Hours and Location
- Full time - 40 hours per week on a 3 week rotation
- Week 1: 10:00-19:00 Monday to Friday
- Week 2: 10:00-20:00 Monday to Wednesday, 10:00-18:45 Thursday and 07:00-12:15 Saturday
- Week 3: 13:00-22:00 Monday to Friday
- This role is office based at our Southend-On-Sea office.
Who are Ventrica?
At Ventrica, we don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence.
Customer Service Advisor - Office Based in Southend-on-Sea employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Office Based in Southend-on-Sea
✨Tip Number 1
Get to know Tommee Tippee inside out! Familiarise yourself with their products and values. This way, when you chat with them, you can show off your passion for helping parents and how you can contribute to their mission.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or through social media, being able to adapt your style to connect with customers is key. Try role-playing different scenarios with friends to build your confidence.
✨Tip Number 3
Showcase your empathy! In customer service, it’s all about understanding and addressing the needs of parents. Share personal experiences or stories that highlight your ability to connect with others on a deeper level.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the lives of families.
We think you need these skills to ace Customer Service Advisor - Office Based in Southend-on-Sea
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for helping others shine through! We want to see how much you care about supporting parents on their journey, so share any relevant experiences that highlight your empathy and dedication.
Tailor Your Application: Make sure to customise your application to fit the role of Customer Service Advisor. Use keywords from the job description and demonstrate how your skills align with what we're looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: We appreciate a well-structured application! Keep your writing clear and to the point, making it easy for us to see your qualifications. Avoid jargon and focus on communicating your experience in a straightforward manner.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Ventrica
✨Know the Brand Inside Out
Before your interview, take some time to research Tommee Tippee and their products. Understand their mission and values, especially how they aim to support parents. This will help you demonstrate your passion for the brand and show that you're genuinely interested in helping customers on their parenting journey.
✨Showcase Your Empathy
As a Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you've successfully handled sensitive situations or provided exceptional support. This will highlight your ability to connect with customers and address their needs with care.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This not only shows your communication skills but also reflects your commitment to understanding customer concerns, which is crucial for this role.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you approach troubleshooting and resolving customer issues. Think of specific scenarios where you've successfully navigated challenges. This will illustrate your methodical approach and ability to explain solutions clearly, which is essential for providing excellent service.