At a Glance
- Tasks: Provide empathetic support to customers and resolve urgent issues over the phone.
- Company: Join Ventrica, a passionate company dedicated to exceeding customer expectations.
- Benefits: Flexible hours, remote work options, and ongoing training for career growth.
- Other info: Work 16-18 hours per week with evening and weekend shifts available.
- Why this job: Make a real impact by helping customers and developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
This role is a fixed‑term contract until 17/05/2026. Your pay will be based on your skills and experience – talk with your recruiter to learn more.
At Ventrica, we’re looking for passionate individuals to join our Bureau team as Customer Service Advisors. Every call is an opportunity to make a meaningful impact. If you’re empathetic, resilient, and ready to grow your career in a supportive and dynamic environment, we want to hear from you.
Responsibilities- Be the first point of contact for customers facing urgent issues, delivering calm and compassionate support.
- Handle inbound calls professionally, following structured scripts while adapting to the caller’s emotional tone.
- Take ownership of each interaction, aiming for first‑contact resolution and escalating when necessary.
- Maintain accurate and detailed customer records.
- Collaborate with your team to meet KPIs and contribute to a culture of excellence.
- Escalate sensitive or emergency issues through the correct channels.
- Represent our client’s brand with integrity and empathy.
- Participate in ongoing training and development to maintain high service standards.
- Experience in a customer‑facing role, ideally involving urgent or sensitive situations.
- A genuine passion for delivering excellent customer service with empathy and care.
- Emotional intelligence and the ability to adapt your communication style to suit each caller.
- Strong sense of ownership and accountability for the customer journey.
- Reliability, punctuality, and a commitment to consistency.
- Confidence using computer systems and maintaining accurate records.
- Excellent verbal and written communication skills.
- Legal right to work in the UK.
- Enthusiasm for joining the Ventrica team and growing your career.
- 16‑18 hours per week.
- Shifts between 17:00‑22:00 Monday to Friday and between 06:00‑22:00 on weekends.
- Option for just weekends with a shift on both Saturday and Sunday.
- First‑week training Monday to Thursday 18:00‑22:00 and Friday 18:00‑20:00.
- Fully remote, office or hybrid working – you must be located in the UK while working remotely.
- Hardware and software requirements: Windows 11 Home or Pro with 8GB RAM and 15GB+ free storage or macOS 14 (Sonoma) or later with the same minimum RAM and storage.
- Mobile phone must be an Apple or Android smartphone with iOS 17.0+ or Android 13.0+ for multi‑factor authentication.
- Ping maximum 20 ms.
- Download minimum 20 MBps.
- Upload minimum 5 MBps.
At Ventrica, we don’t just meet customer expectations—we exceed them. We’re a company fueled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. We’re looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence.
Customer Service Advisor - Evenings and Weekends in Southend-on-Sea employer: Ventrica
Ventrica is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive and dynamic work culture where every call is an opportunity to make a meaningful impact. With flexible working hours, including fully remote options, and a commitment to ongoing training and development, Ventrica empowers Customer Service Advisors to excel in their roles while fostering a sense of community and collaboration. Join us to be part of a passionate team dedicated to exceeding customer expectations and shaping the future of customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Evenings and Weekends in Southend-on-Sea
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ventrica. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ventrica before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Evenings and Weekends in Southend-on-Sea
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ventrica:Your cover letter is your chance to shine! Tell us why you want to work at Ventrica specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ventrica!
How to prepare for a job interview at Ventrica
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
