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- Tasks: Provide empathetic support to customers and resolve urgent issues over the phone.
- Company: Join Ventrica, a passionate company dedicated to exceeding customer expectations.
- Benefits: Flexible hours, remote work options, and ongoing training for career growth.
- Why this job: Make a real impact by helping customers and developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Work 16-18 hours per week with evening and weekend shifts available.
This role is a fixed‑term contract until 17/05/2026. Your pay will be based on your skills and experience – talk with your recruiter to learn more.
At Ventrica, we’re looking for passionate individuals to join our Bureau team as Customer Service Advisors. Every call is an opportunity to make a meaningful impact. If you’re empathetic, resilient, and ready to grow your career in a supportive and dynamic environment, we want to hear from you.
Responsibilities- Be the first point of contact for customers facing urgent issues, delivering calm and compassionate support.
- Handle inbound calls professionally, following structured scripts while adapting to the caller’s emotional tone.
- Take ownership of each interaction, aiming for first‑contact resolution and escalating when necessary.
- Maintain accurate and detailed customer records.
- Collaborate with your team to meet KPIs and contribute to a culture of excellence.
- Escalate sensitive or emergency issues through the correct channels.
- Represent our client’s brand with integrity and empathy.
- Participate in ongoing training and development to maintain high service standards.
- Experience in a customer‑facing role, ideally involving urgent or sensitive situations.
- A genuine passion for delivering excellent customer service with empathy and care.
- Emotional intelligence and the ability to adapt your communication style to suit each caller.
- Strong sense of ownership and accountability for the customer journey.
- Reliability, punctuality, and a commitment to consistency.
- Confidence using computer systems and maintaining accurate records.
- Excellent verbal and written communication skills.
- Legal right to work in the UK.
- Enthusiasm for joining the Ventrica team and growing your career.
- 16‑18 hours per week.
- Shifts between 17:00‑22:00 Monday to Friday and between 06:00‑22:00 on weekends.
- Option for just weekends with a shift on both Saturday and Sunday.
- First‑week training Monday to Thursday 18:00‑22:00 and Friday 18:00‑20:00.
- Fully remote, office or hybrid working – you must be located in the UK while working remotely.
- Hardware and software requirements: Windows 11 Home or Pro with 8GB RAM and 15GB+ free storage or macOS 14 (Sonoma) or later with the same minimum RAM and storage.
- Mobile phone must be an Apple or Android smartphone with iOS 17.0+ or Android 13.0+ for multi‑factor authentication.
- Ping maximum 20 ms.
- Download minimum 20 MBps.
- Upload minimum 5 MBps.
At Ventrica, we don’t just meet customer expectations—we exceed them. We’re a company fueled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. We’re looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence.
Customer Service Advisor - Evenings and Weekends in Southend-on-Sea employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Evenings and Weekends in Southend-on-Sea
✨Tip Number 1
Make sure you research Ventrica and their values before your interview. Knowing what they stand for will help you connect your experiences to their mission, showing them you're a perfect fit for their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling calls with empathy and professionalism, try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be ready to share specific examples of how you've handled urgent customer issues in the past. This will demonstrate your ability to take ownership and resolve problems effectively, which is key for this position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re excited to see how you can contribute to our dynamic team at Ventrica.
We think you need these skills to ace Customer Service Advisor - Evenings and Weekends in Southend-on-Sea
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping others and are excited about the opportunity to join our team.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience. Use examples from your past roles that demonstrate your empathy and ability to handle urgent situations, as these are key for us at Ventrica.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Customer Service Advisor role. Remember, first impressions count!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ventrica
✨Know the Company
Before your interview, take some time to research Ventrica. Understand their values, mission, and what sets them apart in customer service. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Empathy
As a Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you handled sensitive situations with care. Highlight how you adapted your communication style to meet the needs of different customers—this will demonstrate your emotional intelligence.
✨Practice Active Listening
During the interview, practice active listening. Make sure to fully understand the questions being asked before responding. This will not only help you provide better answers but also reflect your ability to listen to customers effectively, which is crucial for this role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle urgent issues. Think of specific situations where you took ownership of a problem and resolved it successfully. This will showcase your accountability and commitment to excellent customer service.