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For Companies At a Glance
- Tasks: Design intelligent digital ecosystems that enhance customer experience and operational performance.
- Company: Join Ventrica, a leader in next-gen customer operations.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Shape innovative solutions and make a real impact on customer journeys.
- Qualifications: Experience with Zendesk and Amazon Connect, plus strong communication skills.
- Other info: Dynamic environment with excellent collaboration and career advancement opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Are you a Solution Architect with a passion for designing intelligent, scalable digital ecosystems that transform customer experience and operational performance? Do you thrive at the intersection of technology, operations, and commercial value, shaping solutions that solve real business problems? At Ventrica, we’re building the next generation of customer operations — and we’re looking for a Solution Architect to play a pivotal role in that journey.
In this role, you’ll own the end‑to‑end solution architecture for digital and blended customer contact solutions, working across Sales, Delivery and Operations. You’ll lead discovery, architect future‑proof solutions, validate technical feasibility, and act as the technical authority throughout the sales and solution lifecycle. You’ll also be a trusted partner to our Clients, helping them reimagine how technology can elevate customer journeys and agent experience at scale. If you enjoy shaping complex solutions, influencing senior stakeholders, and turning ambition into executable design, we’d love to talk.
What You’ll Be Doing- End‑to‑End Solution Architecture
- Own the architectural design of blended customer contact solutions with a strong focus within Zendesk & Amazon Connect, ensuring they integrate seamlessly into operational environments.
- Design scalable, secure, and resilient solutions that optimise customer journeys, remove friction, reduce waste, and enhance agent productivity.
- Ensure solutions align with both Client objectives and Ventrica’s operating model.
- Discovery & Operating Model Design
- Lead and/or support client discovery workshops, mapping customer journeys, processes, data flows, and operational constraints.
- Translate business challenges into clear architectural designs and solution blueprints, spanning people, process, and technology - focus within Zendesk technologies. Must have deep knowledge of Zendesk suite of products.
- Contribute to broader target operating model design, identifying where digital solutions unlock value within BPO and contact centre environments - deep technical understanding of Twilio & Amazon Connect will help significantly.
- Pre‑Sales & Commercial Support
- Act as the Zendesk technical authority within the sales cycle, partnering closely with Account Executives.
- Shape solution narratives, value propositions, and blended proposals that clearly articulate business and CX outcomes within the Zendesk ecosystem.
- Scope, design, and deliver compelling product and solution demonstrations aligned to Client needs.
- Support contract discussions with strong technical, digital, and operational insight.
- Technical Assurance & Delivery Collaboration
- Validate the technical feasibility, cost, and delivery approach of proposed Zendesk solutions.
- Work closely with Delivery and Operations teams to ensure architectural integrity from design through implementation.
- Support RFI/RFP responses with high‑quality, value‑led digital and architectural content.
- Partner & Ecosystem Engagement
- Build strong working relationships with partners' technical and commercial teams.
- Stay current on platform capabilities and roadmap, leveraging partner expertise to strengthen solution design.
- Contribute to the evolution of Ventrica’s solution standards, patterns, and best practices.
- Experience & Expertise
- Proven experience with hands-on designing end‑to‑end digital solutions that deliver measurable CX and operational outcomes with Zendesk and Amazon Connect.
- Strong hands‑on experience with CX and Contact Centre technologies.
- Experience with partners such as Zendesk, Stylo, Cloudset, Unbabel, agnoStack, Twilio and/or Amazon Connect is highly valued.
- Architectural & Commercial Strength
- Demonstrated ability to translate complex business requirements into robust, future‑proof technical architectures in Zendesk.
- Strong consultative selling capability — able to engage Clients, challenge constructively, and design solutions that deliver real value.
- Experience scoping, leading, and executing solution and product demonstrations.
- Stakeholder & Communication Skills
- Excellent relationship‑building skills, from operational teams through to senior and C‑suite stakeholders.
- Confident communicator, able to present complex architectures clearly through diagrams, documentation, and executive‑level presentations.
- Seen as a trusted advisor, not just a technical expert.
- CX & Operational Insight
- Strong understanding of Customer Experience strategy, CX technologies in particular Zendesk & Amazon Connect, and how digital solutions operate within broader business systems.
- Outstanding problem‑solving skills, with the ability to align business outcomes to technical solutions.
- Preferred Experience
- Knowledge across a broad digital and CX technology landscape.
- Experience within BPO and/or Contact Centre environments, including target operating model design.
- Background designing enterprise‑scale, multi‑faceted solutions in fast‑paced, customer‑focused organisations.
- Proven collaboration across Sales, Solution, Delivery, and Operations teams.
- Comfortable operating in a dynamic, high‑growth environment, balancing strategic thinking with hands‑on execution.
Solutions Architect employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Architect
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your best work, especially projects related to Zendesk and Amazon Connect. This will not only impress potential employers but also give you a chance to discuss your thought process and problem-solving abilities during interviews.
✨Tip Number 3
Prepare for interviews by understanding the company’s needs. Research Ventrica and think about how your experience aligns with their goals. Be ready to discuss how you can help them design scalable solutions that enhance customer journeys.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team at StudySmarter. Let’s make it happen!
We think you need these skills to ace Solutions Architect
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Zendesk and Amazon Connect. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant projects!
Showcase Your Problem-Solving Skills: In your application, share specific examples of how you've tackled complex business challenges in the past. We love seeing candidates who can translate technical solutions into real business value, so let us know how you’ve done this!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and achievements, as we appreciate candidates who can communicate complex ideas simply.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure that your application gets to the right people and stands out in our system. Plus, it’s super easy!
How to prepare for a job interview at Ventrica
✨Know Your Tech Inside Out
Make sure you have a solid grasp of Zendesk and Amazon Connect, as these are crucial for the role. Brush up on their features, capabilities, and how they integrate into customer contact solutions. Being able to discuss specific use cases will show your expertise and passion.
✨Prepare for Scenario-Based Questions
Expect to be asked about real-world scenarios where you've designed solutions. Think of examples where you’ve transformed customer experiences or improved operational performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Stakeholder Engagement Skills
This role requires excellent communication with various stakeholders. Be ready to discuss how you've built relationships and influenced decisions in past roles. Highlight your ability to present complex ideas simply and effectively, especially to senior stakeholders.
✨Demonstrate Your Problem-Solving Approach
Prepare to talk about how you tackle challenges in solution architecture. Share examples of how you've aligned business outcomes with technical solutions, particularly in fast-paced environments. This will illustrate your strategic thinking and hands-on execution skills.