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- Tasks: Join our team to deliver exceptional service and book appointments for prospective home buyers.
- Company: McCarthy Stone is dedicated to exceeding customer expectations with innovative technology and excellent service.
- Benefits: Enjoy uncapped commission, a supportive team environment, and opportunities for personal development.
- Why this job: Be part of a dynamic team that values your input and offers a chance to make a real impact.
- Qualifications: Previous sales experience and a strong customer service background are essential.
- Other info: This is a 3-month temporary contract with flexible working hours in Southend-On-Sea.
The McCarthy Stone team are recruiting new team members for their Inbound Sales & Service team. You will be expected to deliver exceptional service to customers whilst booking appointments and qualifying leads from inbound calls with prospective home buyers.
Please note, this role is a 3 month temporary fixed term contract.
You must have solid sales and customer service experience.
Commission structure for this inbound team is £3 per site visit booked if hitting Level 5 QC. £4 per booking if hitting Level 4 QC. Commission is uncapped, paid with monthly salary and subject to usual deductions.
McCarthy Stone are a growing team, with lots of new streams of work, so variety and development within the role is possible.
Please note the company reserves the right to review, amend or retract the commission structure in line with business requirements.
What will I do in the role?
- Have a \’can do\’ attitude
- The first point of contact for all customer queries
- Brand ambassador for your client
- Provide outstanding customer service
- Make sure the customer is at the heart of every conversation
What do I need?
- Previous sales experience
- Strong customer service background
- A desire and genuine enthusiasm for delivering excellent customer service ensuring an empathetic approach
- Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style for each customer
- Strong written and verbal communication skills
- Works well within a team
- Confident IT skills
- Flexibility, professionalism, drive, ambition, and willingness to learn
- Great attention to detail and highly organised
Working Hours & Location:
- 20 hours per week
- Shifts of 11:00-16:00 4 days per week
- 2 in 6 Sundays
- This role is office based in Southend-On-Sea
Who are Ventrica?
At Ventrica, we don\’t just meet customer expectations-we exceed them. We\’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike. As we continue to grow, we are looking for passionate individuals who can help shape the future of customer service with bold ideas and a commitment to excellence.
Part Time Sales Advisor - Southend-On-Sea (FTC) employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Sales Advisor - Southend-On-Sea (FTC)
✨Tip Number 1
Familiarise yourself with McCarthy Stone's values and mission. Understanding their commitment to customer service will help you align your responses during the interview, showcasing your enthusiasm for delivering exceptional service.
✨Tip Number 2
Prepare examples from your previous sales and customer service experiences that demonstrate your ability to handle inquiries and convert leads. Be ready to discuss specific situations where you exceeded customer expectations.
✨Tip Number 3
Practice your communication skills, focusing on clarity and empathy. Since you'll be the first point of contact for customers, being able to convey information effectively while maintaining a friendly tone is crucial.
✨Tip Number 4
Showcase your adaptability by discussing how you've successfully worked in team environments before. Highlighting your ability to collaborate and support colleagues will resonate well with the team-oriented mindset they are looking for.
We think you need these skills to ace Part Time Sales Advisor - Southend-On-Sea (FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your sales and customer service experience. Use specific examples that demonstrate your ability to deliver exceptional service and maintain a positive attitude.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your ability to act as a brand ambassador and provide outstanding customer service.
Highlight Relevant Skills: In your application, emphasise your strong written and verbal communication skills, IT proficiency, and adaptability to different customer styles. These are key attributes that McCarthy Stone is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Ventrica
✨Showcase Your Sales Experience
Make sure to highlight your previous sales experience during the interview. Be prepared to discuss specific examples of how you've successfully closed deals or qualified leads in the past.
✨Demonstrate Customer Service Skills
Since the role focuses on delivering exceptional customer service, be ready to share instances where you went above and beyond for a customer. This will show your genuine enthusiasm for providing excellent service.
✨Emphasise Adaptability
The ability to adapt to different customer styles is crucial. Prepare to discuss how you've adjusted your communication style to meet the needs of various customers in previous roles.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company, and it gives you a chance to learn more about the team environment and development opportunities.
