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For Companies At a Glance
- Tasks: Manage and optimise Zendesk solutions while enhancing customer experience.
- Company: Join a growing team at Ventrica, known for collaboration and innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by improving client solutions and customer satisfaction.
- Qualifications: Experience with Zendesk and strong problem-solving skills required.
- Other info: Dynamic work environment with a focus on teamwork and client relationships.
The predicted salary is between 36000 - 60000 £ per year.
As a Zendesk Specialist you will play a key role within Ventrica as we continue to grow and expand our professional and technical services. You will contribute to a culture of collaboration, innovation, and excellence within your team and across the business. This role suits someone with previous Zendesk experience who wants more exposure to designing, building and supporting instances across multiple verticals and sectors.
Responsibilities
- Administer and manage implementing client solutions using Zendesk and other contact centre software as needed.
- Support, implement and/or optimize the following channels: Messaging and Social, Talk and Email, Bots, and automation.
- Define technical project requirements in collaboration with team members and stakeholders across the business.
- Troubleshoot client issues, document findings, and execute technical solutions with the support of the IT team.
- Work closely with the business to deliver requirements and resolve issues within the agreed timeline.
- Prepare, update, and manage technical and business documentation.
- Establish and maintain professional relationships with clients, while effectively managing technical project materials.
- Ensure customer satisfaction by improving customer experience (CX) and reducing employee effort.
- Present technical solutions and product updates to clients as required.
Key Skills Required
- Proven Experience as a Zendesk Administrator/Consultant or similar role.
- Strong understanding of system integration, API usage, and data management.
- Demonstrates a methodical approach to problem-solving and troubleshooting, with the ability to identify, analyse, and resolve technical issues efficiently and effectively.
- Ability to understand business processes and assist in translating business requirements into application functionality. Must be able to effectively communicate with non-technical collaborators.
- Strong personal workload management and organisational skills.
- Excellent communication skills, both verbally and in writing. Must be able to explain technical concepts to non-technical individuals.
- Ability to build and improve relationships across the company and with clients.
Desirable
- Contact Centre Experience.
- Experience with REST APIs, JSON, Web Services.
- Knowledge of any of the following languages - JavaScript, NodeJS, C#.
- Experience Creating, Administering AI Solutions.
Zendesk Specialist in London employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Zendesk Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms and let them know you're on the hunt for a Zendesk Specialist role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your previous Zendesk projects and successes. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common Zendesk scenarios and solutions. Think about how you would troubleshoot issues or optimise client solutions, as these are likely to come up during your chat.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it shows you're serious about the opportunity!
We think you need these skills to ace Zendesk Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Zendesk Specialist role. Highlight your previous experience with Zendesk and any relevant technical skills. We want to see how your background aligns with what we're looking for!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love a methodical approach, so share specific instances where you identified and resolved problems effectively.
Communicate Clearly: Since you'll be explaining technical concepts to non-technical folks, make sure your written application reflects this skill. Use clear, concise language and avoid jargon where possible. We appreciate good communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Ventrica
✨Know Your Zendesk Inside Out
Make sure you brush up on your Zendesk knowledge before the interview. Be ready to discuss your previous experiences, particularly how you've implemented solutions and optimised channels like Messaging, Social, and Email. This will show that you're not just familiar with the platform but can also leverage it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific challenges you faced, how you approached them, and what the outcomes were. This will demonstrate your methodical approach to troubleshooting and your ability to resolve issues efficiently.
✨Communicate Clearly with Non-Technical Folks
Since you'll need to explain technical concepts to non-technical collaborators, practice simplifying complex ideas. Use relatable analogies or straightforward language to convey your points. This will highlight your communication skills and your ability to bridge the gap between tech and business.
✨Build Rapport with Your Interviewers
Establishing a good relationship during the interview can set you apart. Be personable, engage with your interviewers, and show genuine interest in their work. Ask insightful questions about the company culture and how they approach client relationships, which will reflect your commitment to collaboration and excellence.