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For Companies At a Glance
- Tasks: Design intelligent digital ecosystems that enhance customer experience and operational performance.
- Company: Join Ventrica, a leader in next-gen customer operations.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Shape innovative solutions and make a real impact on customer journeys.
- Qualifications: Experience with Zendesk and Amazon Connect, plus strong architectural design skills.
- Other info: Collaborative environment with a focus on technology and business transformation.
The predicted salary is between 36000 - 60000 £ per year.
Are you a Solution Architect with a passion for designing intelligent, scalable digital ecosystems that transform customer experience and operational performance? Do you thrive at the intersection of technology, operations, and commercial value, shaping solutions that solve real business problems? At Ventrica, we’re building the next generation of customer operations — and we’re looking for a Solution Architect to play a pivotal role in that journey.
In this role, you’ll own the end‑to‑end solution architecture for digital and blended customer contact solutions, working across Sales, Delivery and Operations. You’ll lead discovery, architect future‑proof solutions, validate technical feasibility, and act as the technical authority throughout the sales and solution lifecycle. You’ll also be a trusted partner to our Clients, helping them reimagine how technology can elevate customer journeys and agent experience at scale.
If you enjoy shaping complex solutions, influencing senior stakeholders, and turning ambition into executable design, we’d love to talk.
What You’ll Be Doing- End‑to‑End Solution Architecture
- Own the architectural design of blended customer contact solutions with a strong focus within Zendesk & Amazon Connect, ensuring they integrate seamlessly into operational environments.
- Design scalable, secure, and resilient solutions that optimise customer journeys, remove friction, reduce waste, and enhance agent productivity.
- Ensure solutions align with both Client objectives and Ventrica’s operating model.
- Discovery & Operating Model Design
- Lead and/or support client discovery workshops, mapping customer journeys, processes, data flows, and operational constraints.
- Translate business challenges into clear architectural designs and solution blueprints, spanning people, process, and technology - focus within Zendesk technologies. Must have deep knowledge of Zendesk suite of products.
- Contribute to broader target operating model design, identifying where digital solutions unlock value within BPO and contact centre environments - deep technical understanding of Twilio & Amazon Connect will help significantly.
- Pre‑Sales & Commercial Support
- Act as the Zendesk technical authority within the sales cycle, partnering closely with.
Solutions Architect in London employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Architect in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Ventrica or in similar roles on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Showcase your skills! Prepare a portfolio or case studies that highlight your experience with Zendesk and Amazon Connect. Bring these along to interviews to demonstrate how you can solve real business problems.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. Focus on articulating how your solutions have transformed customer experiences in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Ventrica team.
We think you need these skills to ace Solutions Architect in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for designing intelligent digital ecosystems shine through. We want to see how your passion aligns with our mission at Ventrica and how you can transform customer experiences.
Tailor Your Experience: Make sure to highlight your relevant experience with Zendesk and Amazon Connect. We’re looking for someone who can seamlessly integrate these technologies into operational environments, so be specific about your past projects and achievements.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that directly address the role's requirements. Avoid jargon unless it’s relevant to the position; we want to understand your thought process easily.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ventrica
✨Know Your Tech Inside Out
Make sure you have a solid grasp of the technologies mentioned in the job description, especially Zendesk and Amazon Connect. Be ready to discuss how you've used these tools in past projects and how they can be leveraged to create scalable solutions.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex business challenges with innovative architectural designs. Use the STAR method (Situation, Task, Action, Result) to structure your responses and clearly demonstrate your impact.
✨Understand the Client's Perspective
Research Ventrica and its clients to understand their needs and pain points. Be prepared to discuss how your solutions can enhance customer journeys and agent experiences, showing that you can think from the client's viewpoint.
✨Engage with Stakeholders
Practice articulating your ideas clearly and confidently, as you'll need to influence senior stakeholders. Think about how you can build rapport during the interview, perhaps by asking insightful questions about their current challenges and goals.