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- Tasks: Design and maintain cloud-based contact centre solutions using Amazon Connect.
- Company: Join Ventrica, a fast-growing customer management business with a passion for innovation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make an impact by exceeding customer expectations with cutting-edge technology.
- Qualifications: Experience with AWS Connect and strong problem-solving skills required.
- Other info: Dynamic team environment with a focus on collaboration and excellence.
The predicted salary is between 36000 - 60000 £ per year.
As an AWS Connect Engineer you will play a key role within Ventrica as we continue to grow and expand our professional and technical services. You will contribute to a culture of collaboration, innovation, passion, and excellence within your team and across the business.
We’re looking for someone with deep experience in AWS Connect to design, implement, and maintain our cloud-based contact centre solutions using Amazon Connect across our client base.
What will I do- Solution Driven: Taking a bold approach to Build, Configure and Maintain complex contact centre solutions leveraging Amazon Connect and AWS Services.
- Collaborate with stakeholders: Understand business needs and implement solutions within Amazon Connect.
- Define technical project requirements: Collaborate with team members and stakeholders across the business.
- Preparation and Administering: Prepare, update, and manage technical and business documentation.
- Building Relationships: Establish and maintain professional trusting relationships with clients, while effectively managing technical project materials.
- Proven experience of Amazon Connect (Flows, Routing Profiles, Queues, Contact Profiles etc).
- Strong knowledge in AWS Services such as Lambda, S3, Lex and Cloudwatch.
- Identify and resolve problems related to Connect functionality and third-party integrations.
- Demonstrate a methodical approach to problem-solving and troubleshooting, with the ability to identify, analyse, and resolve technical issues efficiently and effectively.
- Ability to understand business processes and assist in translating business requirements into application functionality. Must be able to effectively communicate with non-technical collaborators.
- Strong personal workload management and organisational skills.
- Excellent communication skills, both verbally and in writing. Must be able to explain technical concepts to non-technical individuals.
- Contact Centre Experience.
- AWS Certified Cloud Practitioner or Amazon Connect Communications Specialist certification.
- Proficiency in at least one programming language (Python, JavaScript, or Java preferred).
- Previous experience with Zendesk.
Ventrica is a forward-thinking, fast-growth customer management business that partners with blue-chip brands to provide exceptional outsourced customer service. We don’t just meet customer expectations—we exceed them. We’re a company fuelled by passion for technology and customer service, boldness in how we innovate, and trust in the relationships we build with clients and customers alike, with a reputation for delivering intelligent, customer-centric solutions. As we continue to grow, we are looking for passionate individuals who can help shape the future with bold ideas and a commitment to excellence.
AWS Connect Engineer in London employer: Ventrica
Contact Detail:
Ventrica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AWS Connect Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Ventrica on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! If you've worked on AWS Connect projects, create a portfolio or case studies to showcase your work. This will help you stand out during interviews and demonstrate your hands-on experience.
✨Tip Number 3
Prepare for the technical interview by brushing up on AWS services and common troubleshooting scenarios. We recommend practising with mock interviews to build confidence and refine your problem-solving approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Ventrica team.
We think you need these skills to ace AWS Connect Engineer in London
Some tips for your application 🫡
Show Your AWS Connect Skills: Make sure to highlight your experience with AWS Connect in your application. We want to see how you've built, configured, and maintained contact centre solutions, so don’t hold back on the details!
Tailor Your Application: Take a moment to customise your application for this role. Use the job description as a guide to showcase how your skills and experiences align with what we’re looking for at Ventrica.
Keep It Clear and Concise: When writing your application, clarity is key! We appreciate well-structured responses that get straight to the point, especially when explaining technical concepts. Remember, we want to understand your thought process!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ventrica
✨Know Your AWS Connect Inside Out
Make sure you brush up on your knowledge of AWS Connect, especially the key components like Flows, Routing Profiles, and Queues. Be ready to discuss how you've used these in past projects and how they can be applied to Ventrica's needs.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past, particularly with Amazon Connect and its integrations. Highlight your methodical approach to troubleshooting and how you’ve resolved challenges efficiently.
✨Communicate Like a Pro
Since you'll need to explain technical concepts to non-technical stakeholders, practice simplifying complex ideas. Use clear, jargon-free language in your responses to demonstrate your ability to bridge the gap between tech and business.
✨Build Rapport with Your Interviewers
Ventrica values relationships, so make an effort to connect with your interviewers. Ask insightful questions about their projects and express genuine interest in their work culture. This will show that you're not just a fit for the role, but also for the team.
